Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 14 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

 

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

 

The Role

  • We are looking for an experienced F&B professional to execute ambitious growth plans in Dubai and elsewhere in the region as we scale multi channel delivery based formats

  • This role will have overall responsibility for delivering operational metrics and key cost line controls across different formats as well as the recruitment and retention of a growing team of chefs and kitchen leads to deliver franchise solutions in target specific locations. 

  • Working with the commercial team and across central HQ functions the Head of Site Operations will input into and help develop the strategic options for Deliveroo Editions at this exciting time for the business

 

Key responsibilities:

  • Delivering operational performance and maximising opportunity throughout a broad range of delivery and retail focused formats

  • Key accountability for operational and labour cost lines as well as franchise performance in line with budget / business case expectations

  • Full responsibility for delivering system compliance across multiple cuisine kitchen operations as well as managing operational relationships

  • Establishing operational and administrative procedures, process flows and efficiencies in line with overall aims around prep time speed (and accuracy), compliance and customer experience

  • Maintain reporting responsibilities in line with the overall site ops org as well as with local market Deliveroo requirements

  • Ensure customer service levels and specifically app ratings are maintained at the highest level

  • Building strong team to reinforce core values and facilitate location growth in line with target expectations

  • Work across functions to deliver new market launch opportunities for Deliveroo Editions and synch with local market aims and objectives

 

Requirements:

  • A high calibre food professional with 10+ years experience in multi-site branded operations with full P&L responsibility

  • Superb organisational, leadership and administrative skills

  • Strong knowledge of GCC operations and statutory requirements with franchising or concession experience

  • Able to evidence strong communication and influencing skills with experience in managing internal and external relationships at all levels

  • Key cost control disciplines including stock management systems and labour efficiency models

  • Understanding of food safety management principles with the ability to flex approach according to market and to think creatively to overcome challenges

  • Delivery platform experience a benefit but not essential

  • A talent for identifying problems and implementing systems and controls to resolve

  • Ability to work in a fast-paced environment where change happens quickly

  • Entrepreneurial spirit

  • Willingness to travel / relocate

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

 

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around. 

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