Why Deliveroo? 

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 14 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. 

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. 

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

 And we’re just getting started...

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us. 

The Role

As an Assistant Site Manager you are responsible for maintaining and the smooth running of your own Deliveroo Editions site made up of 3 kitchens. Working within a wider team you will be responsible for improving the kitchen efficiencies with an aim to deliver food quicker and more reliably:

  • Managing the day-to-day running of a Deliveroo Editions site; meeting health & safety standards, managing stock deliveries, site cleanliness etc

  • Improving our restaurant partners kitchen operational efficiency

  • Improving site efficiency and reducing site operational costs

  • Liaising with our restaurant account management and rider operations teams to improve our overall site performance

  • Monitor and dispatch customer orders in line with Deliveroo operational guidelines

  • Liaise with our rider ops team to ensure daily adequate supply, and report to them any rider related issues

  • Ensure site is maintained in optimal condition in line with Deliveroo guidelines

  • Daily reporting to Site Operations Manager on site performance, issues, bottlenecks and any other operational matters.

  • Identify causes of daily operational issues as well as symptoms, diagnose and cure

  • If something goes wrong, you will have the problem-solving skills to solve it calmly, quickly and efficiently

  • Work with many different stakeholders in the business to improve processes

  • Ensure restaurant partners are adhering to the site standards and requirements (hygiene, security, check-in/out, stock checks and rotation) 

  • Monitoring, reporting and improvement of operational performance of our Partners

Requirements

  • Experience within a restaurant, hospitality or customer service environment

  • Fluent in Dutch and English

  • Good with numbers - comfortable with data to inform your decisions

  • Exceptional organisational skills and attention to detail

  • Not afraid to muck in and get your hands dirty

  • Comfortable with shift work; inc evenings and weekends

 Benefits

  • Become one of the early employees of one of Europe’s fastest growing start-ups, and participate in changing the restaurant industry within a ground-breaking project team

  • Have a real impact on the company's growth and evolution

  • Work with people who love what they do every day

  • Friday lunches from our very own restaurant partners and regular restaurant sample tastings!

  • Competitive marketplace package

  • Free Food 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups around.  

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