About Deliveroo

Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.
We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global rollouts, like Deliveroo Editions bespoke kitchens designed to host a locally curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food scene, no matter where they live.
And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food inspired challenges to get your teeth into. Out of the box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free for all Friday lunches.
It’s a formula that’s working too we’re bringing great food to customers in 12 countries and over 200 cities.

Responsibilities
This role is based in the Rider Support Team, which is the riders’ primary point of contact for any questions they may have. We are in charge of providing 360 degree assistance to queries and guarantee the best possible riding experience with Deliveroo.
Rider Support Representatives have the ability to diagnose problems and efficiently execute processes. They are computer literate, quick to pick-up new software and comfortable solving problems with data backed solutions. Most importantly, they have a desire to get it done and understand the necessity of getting their hands dirty with execution.
We are looking for ambitious, energetic, target-driven individuals to join our Operations Department during our busiest time of year and help keep our hard-working riders happy and motivated. This is the perfect opportunity to take your first steps in an exciting, fast-growing business and develop your operational abilities.

Your responsibilities will include:
Keeping riders happy by providing excellent customer service
Managing inbound queries from our riders via email and phone
Identifying and understanding key issues based on rider feedback and then filtering this to relevant stakeholders for action
Assist the rider payments team with rider administration, adjustments and data entry
Supporting the implementation and communication of new process to drive efficiency within the team and provide amazing service to our riders
Dealing with and coordinating responses to escalations and working to better our issue escalation processes
A whole host of other ad hoc tasks!


Requirements
Clear and engaging communication skills in person, on the phone and in writing
Ability to deliver complex messages and explain concepts clearly and succinctly to a diverse audience using the appropriate tone in any situation
A good level of IT competence
Proficiency in English
Self-motivated and eager to learn
A strong history in administrative work or a similar skill set that demonstrates attention to detail
Benefits
Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
Open, respectful and fun company culture
BIG Friday lunches – Deliveroo’d to the office of course!
Weekly Exercise class to counteract all the amazing food!
Have a real impact on the company’s growth and evolution
Work with people who love what they do every day

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.

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