Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. 

 

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. 

 

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

 

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

 

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us. 

 

The Role

You’ll be responsible for leading a team of Account Managers with a focus on driving growth and building lasting relationships with our top restaurant partners. Your team will be geographically dispersed, which means you’ll have top-notch emotional intelligence and communication skills, both internally and externally. Reporting to the Head of Account Management, you’ll be responsible for communicating business goals and strategies to your team and ensuring their implementation is in line with our wider commercial goals. At the same time, you’ll lead by example as an expert relationship manager and have your own portfolio of accounts to develop and grow. 





The role will involve:

  • Leading a team of 8-9 Account Managers. You’ll be a point of escalation where required and will be comfortable communicating with internal and external stakeholders at all levels;
  • Taking the lead on communicating and implementing national processes to drive efficiencies within the team;
  • Responsibility for communicating internal priorities and keeping the team on track and up-to-date with our commercial goals;
  • Management and growth of your own portfolio of top tier accounts.



Requirements

  • 3-5 years experience in an Account Management role where you have had to manage numerous clients;
  • Recent experience leading a team;
  • Comfortable working at all levels. You must be a team player and able to galvanise support from colleagues across departments and cities;
  • Outgoing and a strong communicator whether face-to-face, through phone or email;
  • You’re able to think strategically, validate your assumptions with data, and then execute quickly on your plans;
  • Agile and comfortable with ambiguity. We move fast at Deliveroo, and you’ll be able to ensure your team does the same;
  • Some domestic travel to our other offices across Australia will be required.



Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

 

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. 

 

Benefits and Diversity 

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

 

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.

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