Based in Taiwan and reporting to the City Launcher, the City Leads will be a cross departmental role respoinsible for supporting our Commercial, Operations and Marketing teams. As Taiwan is a newly launched market, the City Leads will be heavily involved in all facets of launching and sustaining growth in new zones/cities in Taiwan. The City Leads will be assigned a zone to cover and are here to leverage their extended knowledge and insights in the local market to help us win the market and bring value across our three stakeholders through offline initiatives. Ultimately, City Leads will complete this 12 week program feeling proud that they were able to ignite growth to the zones that they cover and also develop professionally by having exposure in functions across the entire business

Specifically, this role is responsible for:

  • Commercial (40%): Improve restaurant relationship, increase Deliveroo’s value add to restaurant partners, and ensure that Deliveroo TW is cognizant of any movements from our competitors by:

    • Conducting in person interviews with restaurant owners to understand their challenges, what competitors are doing better, and how Deliveroo can better partner with them

    • Identifying local gems in the City Lead’s respective coverage area and initiating discussions for the BDM team

    • Managing restaurant relationships by being the first touch point for restaurants in answering their phone/email queries

    • Improving efficiency in restaurant operations, on-boarding, and menu page conversion by supporting the PSC team

 

  • Marketing (40%): Increase Deliveroo’s brand awareness and accelerate growth hyper locally by

    • Executing offline marketing initiatives such as flyering, maximizing visibility of Deliveroo branded rx signage in their respective coverage area

    • Monitor competitors’ offline marketing activities, ad trends and archives

    • Lead planning & execution of different hyperlocal marketing campaigns with other departments and external vendors

 

  • Operations (20%): Improve rider relationship and zone specific operations by

    • Conducting interviews with Deliveroo/competitor riders to understand specific pain points related to the specific zone

    • Supporting live operations team in resolving time sensitive challenges for riders

 

Requirements

Required:

 

  • Unrestricted work authorization in Taiwan

  • Fluency in English

  • Penultimate year in college/graduate school in Taiwan with great knowledge in the local market

  • Must be available for 40 hours per week with no holidays booked during course of internship

PLUS:

  • Prior experience in startups / launch phase companies

  • Proficiency in Adobe Illustrator/Photoshop and Microsoft Office applications

  • Motorcycle license

 

Candidate Profile:

  • Confident, outgoing individuals who are able to communicate with restaurants/riders/consumers

  • Creative, independent, multi-tasker, hard-working, well organized and a team player

  • Problem solver, approach challenges methodically and without need for direct management

  • Willingness to get hands dirty, do rider shifts, CS shifts, and on the ground activations

  • Analytical mindset, comfortable with numbers and can derive insights based on data

  • A self-starter with a proactive can-do attitude, comfortable with constant change & fast-paced environment

  • Deliveroo culture fit

 

 

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 14 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

 

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

 

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

 

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

 

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

 

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

 

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

 

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

 

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

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