When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 6 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 6 years and we operate in 14 countries with over 60,000 riders who deliver orders from 80,000 restaurants in over 500 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
The communications and policy team is a vital part of the business. It is this team’s job to effectively communicate the positive impact Deliveroo is having for customers, restaurants and riders, by offering the flexible on demand work people want and bringing world-leading food to people when and where they want it.
Working in corporate communications in Deliveroo means being involved early in decisions regarding policy and operational matters. Communications is not about producing a press release once decisions are made but rather about helping the business gets its proposition right, for consumers, riders and all stakeholders, and about coming up with proactive positive ideas to tell Deliveroo’s story.
The role will help to shape the global communications strategy and implement that strategy in France. The role leads on all corporate-related media communications in France, reporting on a daily basis to the global Director of Communications in HQ and working closely with the General Manager for France, as well as the Head of Public Affairs and the Operations and Commercial Directors.
The role involves being the lead on all reactive media for France, as well as planning and delivering proactive interventions each month, managing an external communications agency, and advising the company on the communication implications of policy and operational decisions. The role will be central to the positioning of Deliveroo in France’s media market.
The role will be part of determining how Deliveroo leads the technology sector in engaging with issues such as the future of work, how people feel about the growing role of algorithms, the future of the high street and the food sector and automation – these are all present and Deliveroo intends to play a positive and leading role in the debate.
Essential ingredients for the right candidate for the Head of Corporate Communications role will be:
- An appetite for work. The hyper pace of Deliveroo’s business and the development of its issues means this is a ‘full on’ job.
- An enthusiasm for up to the minute, difficult media issues. This includes a desire to pick up the phone to journalists and to form strong relationships with them. Business editors, political journalists and tech correspondents are all highly relevant.
- Excellent, thoughtful judgement.
- Experience in crisis communications.
- A proactive attitude and a desire to learn about and help make decisions right across the business, from commercial and operational decisions to HR policies.
- A genuine desire to help others in a collaborative way, in a fast-growing business.
- An excitement which comes from being at the cutting edge of new developments in the global economy and working for a market leader which is expanding at record pace.
- A strong understanding of the political context in France and good pre-existing relationships with journalists.
- A good understanding of the complexity of policy and societal issues which Deliveroo may be involved in, and a desire to ‘shape the debate’ with Deliveroo’s work.
- Fluent English.
Life at Deliveroo
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.