When you first think about Deliveroo, you probably think of getting great food to your house in less than
half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth,
huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in
London over 5 years ago and finding it almost impossible to order great food, despite the wealth of
incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000
riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are
transforming the way people think about food. We are providing people with limitless access to different
cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat
what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided
marketplaces in the world and we do this in real time. Millions of customers and thousands of
restaurants and riders rely on us to match them within milliseconds. The algorithms behind that
marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but
only 1% of it is currently online. Contrast that with the digital disruption of countless other industries -
from banking and travel to retail and communications - it’s clear that our journey in the food sector has
only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo
came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first
company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this
company will generate lies ahead of us.
The Operations Engagement Representative will work with the Engagement Lead to execute the
Deliveroo Rider engagement strategy, which aims to consistently deliver a market leading rider
experience. Through direct engagement, partnerships and campaigns for riders this team provides
learnings and feedback to the Operations Support and Engagement Manager and other relevant
stakeholders to drive future improvement initiatives. The Engagement Representative’s objective is to
collaborate with the rest of the Engagement Team to enhance the Deliveroo Rider experience and make
sure we are living by the Deliveroo rider principles.
You will also have the unique opportunity to travel across Australia to continue Deliveroo’s connection
with riders through community events. As riders are the heart of our operations, this role will also
collaborate across all operations functions to improve all levels of interaction with riders.