Why Deliveroo? 
 
When you first think about Deliveroo, you probably think of getting great food to your house in less than 
half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, 
huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in 
London over 5 years ago and finding it almost impossible to order great food, despite the wealth of 
incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 
riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. 
 
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are 
transforming the way people think about food. We are providing people with limitless access to different 
cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat 
what they want, when they want, where they want it. 
 
We work with riders, restaurants and consumers. We operate one of the most complex three sided 
marketplaces in the world and we do this in real time. Millions of customers and thousands of 
restaurants and riders rely on us to match them within milliseconds. The algorithms behind that 
marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes. 
 
And we’re just getting started 
 
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but 
only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - 
from banking and travel to retail and communications - it’s clear that our journey in the food sector has 
only just begun. 
 
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo 
came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first 
company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this 
company will generate lies ahead of us. 
 
 
The Role
 
The Operations Engagement Representative will work with the Engagement Lead to execute the 
Deliveroo Rider engagement strategy, which aims to consistently deliver a market leading rider 
experience. Through direct engagement, partnerships and campaigns for riders this team provides 
learnings and feedback to the Operations Support and Engagement Manager and other relevant 
stakeholders to drive future improvement initiatives. The Engagement Representative’s objective is to 
collaborate with the rest of the Engagement Team to enhance the Deliveroo Rider experience and make 
sure we are living by the Deliveroo rider principles.  
 
You will also have the unique opportunity to travel across Australia to continue Deliveroo’s connection 
with riders through community events. As riders are the heart of our operations, this role will also 
collaborate across all operations functions to improve all levels of interaction with riders. 
 
 
Responsibilities 
Planning and executing community rider events 
Booking travel and venues for all rider engagement events 
Administrative prep and follow up with all events, including email surveys, non-attendees, 
sending reminder messages for events, etc 
Marketing licence applications for rider campaigns 
Preparation and administration for all rider events 
Supporting partnership acquisition and management 
Feedback management and responses to rider emails 
Collating reports on event effectiveness, survey results and rider satisfaction 
Project and campaign support for Engagement Lead 
 
Requirements 
The right candidate will be hungry, ambitious and motivated to work within a fast moving environment. 
Experience in customer engagement and/or event planning 
Outstanding interpersonal and business skills. Able to quickly establish rapport and credibility with a range of stakeholders. 
Ability to effectively manage different tasks or projects simultaneously 
Creative thinker and able to look beyond the obvious to opportunities to derive benefit from our  riders and improve their experience. 
Great attention to detail 
A must-have passion for food, travel and making new connections!  
 
Personal Qualities 
Perseverance and grit – you’re a hustler and you’re not afraid 
Active Listener - you truly engage with feedback you receive and ensure that everyone’s experience is heard and considered.  
Creative thinker - you are able to think outside the box and bring forward innovative ideas 
Curiosity – you’re a lifelong learner who is always striving to be outside of your comfort zone and test new ideas 
Top notch people skills – you have bags of emotional intelligence which can be used to win  round even the toughest of people 
 
Benefits  
Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape 
Training throughout your time at Deliveroo to ensure continued development and management of  your role 
Open, respectful and fun company culture 
BIG Friday lunches – Deliveroo'd to the office of course!  
Weekly Exercise class to counteract all the amazing food!  
Have a real impact on the company’s growth and evolution 
Work with people who love what they do every day 
 
Life at Deliveroo 
We are a growing team, with very large impact, seeking to answer some of the most interesting 
questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about 
the decisions we make and why we make them. 
 
There are so many questions we need to answer and plenty more we haven’t even encountered. How do 
data and technology help restaurants to grow as consumer habits change? How can we predict what 
someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these 
are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No 
solution is owned by a particular team, which means the scope for growth and personal impact is 
enormous. 

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