RESPONSIBILITIES

We are looking for multiple Customer Service Associates. This is an opportunity to become a founding and critical member of a rapidly growing startup. You will be directly responsible for the on-time delivery of food from Hong Kong’s finest restaurants to thousands of homes and offices across the city. This is a role for an intelligent, motivated, self-starter who is looking for a job that has ample career advancement opportunities.

 

Your role will include but not limit to:

 

  • Monitoring orders placed via Deliveroo up to completion
  • Liaising with different teams to ensure orders run smoothly
  • Providing feedback to relevant teams to help improve our customer experience
  • Responding to customer requests via telecommunications
  • Investigating and resolving customer complaints and queries

REQUIREMENTS

  • Diploma or above in any disciplines
  • Customer-oriented attitude with good telephone manner as well as problem solving skills
  • Excellent skills in English and Cantonese, proficiency in English and Chinese word-processing
  • Ability to use multiple systems and multitask in a fast-paced environment
  • Ability to quickly assess a situation and problem solve to point of resolution
  • Fast learner and good time management
  • Self-motivated, hardworking with strong sense of responsibility
  • Working experience in customer service sector is an advantage
  • Availability on weekends

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