ABOUT DELIVEROO

Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.

We’re five years in, and along the way our team have taken hundreds of ideas from brainstorms to global rollouts, like Deliveroo Editions bespoke kitchens designed to host a locally curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food scene, no matter where they live.

And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food inspired challenges to get your teeth into. Out of the box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free for all Friday lunches.

It’s a formula that’s working too we’re bringing great food to customers in 12 countries and over 200 cities.

 

RESPONSIBILITIES

● Delivering the rider onboarding process in markets as specified by the Supply team
● Providing great customer service and a smooth experience to rider applicants
● Maximising the number of applicants who complete onboarding once they’ve begun
(without sacrificing on quality or compliance) and reducing the end-to-end time
required
● Relaying competitor insights and rider feedback to the Area Manager, both proactively
(when they arise) and on request. Rider feedback could include feedback on the
onboarding process or Deliveroo more broadly
● Providing local feedback on onboarding processes - what’s working? What are the
pain points?
● Supporting other in-market Operations activities when requested (e.g., organising
engagement events, delivering marketing materials, resolving urgent rider queries)

 

REQUIREMENTS 

  • Ability to work fixed full time schedule 40-50 hours per week with the option of ad hoc overtime.
  • Fixed term contract 
  • Availability to provide coverage on Saturday's.
  • Must have a smartphone
  • Be willing to work across the city and potentially between cities on an ad-hoc or regular basis, depending on the location
  • Prior experience in a customer-facing/management or similar role is highly desirable
  • Strong communication skills, interpersonal skills and attention to detail
  • Ability to work in a fast paced, flexible and agile environment

 

BENEFITS

  • Hourly rate of £10 per hour
  • Minimum 40 Hours per week
  • Have a real impact at a fast-growing start-up revolutionising the food delivery space
  • Work with people who love what they do every day
  • Access to our benefits scheme which includes subsidised gym memberships and no delivery charges when you order food from the platform with Deliveroo Plus

 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start ups around.

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