THE ROLE

We are looking for several Customer Service Representatives. This is an opportunity to become a founding and critical member of a rapidly growing startup. You will be directly responsible for the on-time delivery of food from the finest restaurants to thousands of homes and offices across Hong Kong. This is a role for an intelligent, motivated, self-starter who is looking for a job that has ample career advancement opportunities. Your duties will include, but not be limited to:

  • Actively monitoring orders placed via Deliveroo up to completion, ensuring delivery times are met and customers are updated when issues arise.
  • Answering inbound calls and emails from Corporates, Customers/Customers/Drivers/Restaurants.
  • Proactively liaising with different parties to ensure orders run smoothly.
  • Providing feedback to relevant departments to help improve our customer experience.

REQUIREMENTS

  • Ability to use multiple systems and multitask in a fast-paced environment
  • Ability to quickly assess a situation and problem solve to point of resolution
  • Ability to effectively communicate to a wide range of people via telephone or email
  • Fast learner and good time management
  • Full availability for any shift, including weekends
  • Excellent written and spoken English and Cantonese, proficiency in Chinese word-processing
  • Candidates with less experience will be considered as Customer Service Assistant. Students planning for a gap year will also be considered.

 

BENEFITS

  • Competitive remuneration 
  • Competitive Holidays
  • 5 Days Work Scheme
  • Health Insurance
  • BIG-Friday-Lunch and tons of food!
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