Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

 

The Role

As the Head of Grocery,  you will be a critical leader within a key business unit. The desired candidate will be a great senior operator with responsibility for growing a significant portion of Deliveroo’s revenue. Your role will be commercially focused, however you will work cross-functionally with teams including Operations, Marketing and Product to ensure success.

 More specifically you will:

  • Define and lead our on-demand convenience/grocery (ODC) marketplace strategy in Hong Kong; responsible for the P&L of ODC marketplace
  • Lead a team of account management and business development professionals; motivate the team to perform and hit aggressive targets
  • Own relationships with grocery/retail partners; facilitate and lead meetings with existing and prospective partners
  • Use data to drive account management strategy and ensure our relationships are healthy and growing
  • Own the quarterly planning process and work with the HQ Strategy & Finance team to develop accurate forecasting, monitoring and reporting 
  • Collaborate with cross-functional departments (e.g. Marketing, Operations, Customer Service, Corporate) to drive business growth and operation efficiency

 

Requirements

The role requires a strategic mindset, strong analytical skills and management experience with a track record of exceeding financial targets as well as:

  • Background 7+ years working in commercial focused roles with P&L responsibility, ideally with a strong understanding of the grocery industry in Hong Kong 
  • Have a vast track record of performance and delivering on budget and against a long term strategy. 
  • Deep understanding of P&L statements and an ability to trade-off between line items. 
  • Commercial & Marketing Acumen - deep knowledge of industry trends, competition, best practices, and other factors that affect profitability and business success. Able to rapidly understand how our business operates, makes money and sustains profitable growth
  • Executional Excellence - you’ve achieved clear customer, commercial and financial results with a strong resilient entrepreneurial spirit
  • Customer Obsessed - understand and connect with our customers. Believe in our ability to create services and products which address this and have the customers best interest at heart
  • Tactical & Strategic - able to ‘think big’ as well as execute ‘on-the-fly’ via understanding the dynamics, interdependencies and implications of decisions.
  • Comfortable with Ambiguity & Autonomy - happy to be pointed at problems and work out how to solve them. You don't require micro-management to be successful - you have a can do / will do attitude
  • Stakeholder Management - engaging, informing, and gaining the support of various stakeholders. Taking time to collaborate and build relationships; earning the respect and trust of others within the organisation through strong emotional intelligence
  • Resourceful - constantly look for creative ways to make the most of the resources we have.  Throw tenacity, brainpower, teamwork and collaboration at problems, not money and extra heads. Think like an entrepreneur
  • Upbeat, confident & high energy - you bring freshness, energy and passion into the team.  Help create a working environment that is unique, spawns new ideas and is enjoyable for the other people involved
  • Solid experience with an operating business and understand how to performance manage teams

 

Benefits:

  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
  • Open, respectful and fun company culture
  • Monthly gym allowance
  • Meal allowance if you are required to work late
  • Monthly Monday breakfast & Friday lunches – Deliveroo'd to the office of course!
  • Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
  • Additional leave days for years of service 
  • Free Deliveroo Plus - Free delivery and access to special offers

 

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

 

Diversity and Inclusion

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.



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