Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

The Role

The Operations function is at the heart of the business – we ensure a seamless delivery service for customers, from start to finish. You will contribute to the strategy of the Operations department and will be responsible for ad hoc, high impact projects pertaining to all elements of French Operations: designing and executing frameworks for improving the efficiency of our logistics network, while also supporting strategic cross-functional projects across business units and drive the quarterly operation strategy definition. 

As an Operation Strategy Manager you will report to the Head of Planning & Strategy and be responsible for operationalising our ambition to become the definitive food company.

You will :

Be the key actor of France Operations Strategy

  • Drive in strategic, financial and operational planning and execution
  • Collaborate inside the Operations department and the wider business units to manage cross-functional projects (Marketing, Commercial, Finance etc.)
  • Contribute to continuous improvement across all of France Operations
  • Leverage your financial and strategic experience and knowledge to identify areas of strategic interest and frame approaches to tackle them
  • Build up dashboards and reporting on performance of all Operations activities
  • Ensure linkage to central functions in execution of country initiatives, deployment of new products/capabilities and alignment with company-wide missions
  • Drive key resource allocation discussions and implementation with other functions
  • Define “success” and suggest corresponding KPIs and incentive structures
  • Actively seek problems to solve and provide quick go-to-market solutions

Be a key actor of consumer and rider proposition

  • Define a market-winning customer proposition at a hyper-local level. What’s going to make us the most attractive food delivery option in Strasbourg on a Monday afternoon? How does that differ from what makes us the most attractive option in Paris 10ème on a Friday lunchtime? 
  • Leverage your financial and strategic experience and knowledge to identify areas of strategic interest and frame approaches to tackle them
  • Create levers to allow us to flex our customer proposition.
  • Improve our service levels across all Operations departments by continually driving performance 
  • Collaborate with senior stakeholders in the business to develop, track and analyse performance on strategic issues of importance
  • Conduct benchmarking (over time, across markets and vs competition) to identify areas of opportunity
  • Balance cost priorities versus growth and service level delivery

Profile:

  • Significant years experience in top-tier strategy consulting, finance, banking. Relevant experience in a high growth / fast paced environment preferred
  • Highly proficient in data analysis, a strong communicator and a trusted problem solver
  • Advanced Excel skills required with experience in SQL and data visualisation applications preferred
  • Able to manage multiple tasks and projects simultaneously
  • Fluent in English
  • Customer-centric, and good business acumen 
  • A leader and manager - prior experience in team management is preferred
  • A builder - able to deliver approaches, processes, tools and structured change methodologies
  • Effective communicator - able to disseminate ideas in a clear, concise manner to the relevant stakeholders within the Operations team, within the Deliveroo France team and with the wider Global team. Able to communicate to the highest level of the the organisation (C-level)
  • Have an opinion - know your stuff and be prepared to debate it to arrive at the best solution for Deliveroo
  • Inquisitive and forward-thinking - curious, thoughtful and happy to question the status-quo. Keeps pushing for further improvements
  • Adaptable Fixer - enthusiastic, flexible & adaptable with the ability to remove barriers & bottlenecks via facilitation, creativity & resourcefulness. Don’t slavishly follow processes if they aren’t right
  • Stakeholder management - this team only succeeds if it can influence and persuade
  • Workload management - able to prioritise work by considering the impact and scale of the work, as well as managing time effectively to meet deadlines

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

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