Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The role

Deliveroo have an exciting new opportunity within their vibrant office in Manchester. We’re looking for experienced outbound call centre agents  to join our growing team of salespeople. You should have previous outbound sales or telesales experience, and be ready to hit the ground running.

In this role, you’ll be making discovery calls to independent restaurant owners across the UK, aiming to build an initial relationship and scope out whether they’d be interested in joining our platform. You will have the ability to ask open questions, whilst discussing their needs and then offering them a solution. You will also need to work well within a team and meet ambitious targets.

Key skills

  • Building rapport with all customers
  • Have a strong consultative sales approach
  • Overcome objections
  • Close the sale
  • Data Management
  • Data entry
  • A natural enthusiasm and confidence when speaking to customers
  • Amazing listening skills
  • Can do attitude
  • Problem solving skills
  • Targeted experience is desirable but not essential

In return Deliveroo will offer a basic £16,500 salary with Monthly uncapped Bonus, plus lots of daily and weekly incentives. A three-week training plan with further mentoring and coaching through the
next three months. The opportunity for fantastic career development and progression opportunities.

Oh, and some added perks:

  • Access to Deliveroo Plus (offering unlimited free delivery)
  • Late/early working food allowance
  • Gym membership
  • Tons of free food
  • Quarterly trips to London
  • Quarterly sales off-sites and training days

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous   


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