Job Title: Senior Engineering Manager
Location: Cannon Street, London
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
Who We Are
Our ambition is to be the definitive food company, feeding people three times a day with great food from the World's best-loved restaurants, all with an unparalleled level of convenience.
From distributed computing to large-scale system design, complex algorithms to beautiful user interfaces, we have teams working on every step of the journey, in real-time, to ensure we continue to offer our customers a growing selection of choice at the best price with a fantastic level of service.
We work with thousands of restaurants worldwide, from renowned local gems to your favourite chains, allowing them to open up a new revenue stream and reach new customers. Our restaurant partners, riders and customers are as passionate about food as we are, and if you want to make an impact on millions of users by solving some of the biggest technical challenges at great scale, come on board and join the ride.
At Deliveroo we’re striving to build London’s best engineering organisation.
We’re dedicated to building a collaborative and supportive culture. We set goals and objectives and offer advice. We empower our engineers to find solutions to problems at great scale. We trust them to use their time wisely.
Our teams are solving unique and difficult problems at scale in an energetic and hyper-growth environment. We’re growing incredibly quickly and we need experienced technical managers to help us scale.
We’re looking for engineering managers at all levels of experience, from managing one or two teams to directing at a group level.
Over the next 12 months you will:
- Line manage one or more teams of Backend, iOS, Android and Web Engineers
- Contribute to product strategy, set project goals and continue to support and develop your team
- Grow a diverse, highly-skilled group of engineers, gaining fantastic exposure to scaling a tech team at a unique pace
- Create a learning environment for your team and act as a mentor for engineers and up and coming leaders
- Become instrumental in improving and implementing processes and values that scale effectively
- Provide technical mentorship to engineers building and deploying large-scale projects internationally
- Collaborate with cross functional teams including product, design, operations
- Proven leadership skills as a line manager to a team
- You have been a software engineer building user-focused products at pace
- Your style is collaborative and supportive, to encourage your team to continually optimise their code
- You set goals and objectives and offer advice, setting your team up for success
- You’re a natural recruiter, passionate about building your team
- Passionate about collaborative problem solving
Some of the Teams that make up Deliveroo Engineering
Growth is the team at Deliveroo that explores, validates and delivers new business opportunities to drive long-term growth. From building systems that enable targeted promotion for restaurants, to designing subscription programmes and maximising the impact of our digital marketing , Growth is central to building and retaining our customer base.
The Consumer teams manage the consumer experience from the moment the app or website is opened right up until an order is placed. These teams are constantly obsessing about improving the consumer experience to ensure Deliveroo is positioned to become the definitive food company. From the choice and availability of restaurants to the menus on offer to order from, the customer help and live chat functionality to the overall basket and checkout experience, the efforts of these teams are endless and are used by our growing unique weekly active customers.
The Payments Team sits at the centre of Deliveroo’s three-sided marketplace: accepting money from customers, then ensuring riders and restaurants get paid their share. A simple goal with no easy answers when Deliveroo needs to move millions of pounds every day across over a dozen countries. Diverse payment methods, bank protocols, regulations and customer behaviour all add complexity. Payments strives to handle these complexities by building full-stack systems that can scale for years to come.
Our riders are small business owners, we want to make running their business a breeze. Our Delivery Team projects can be anything from delivering insights on when and where our riders should work to creating individual perks and incentives for them, devising strategies to onboard applicants and supporting them through their first ride to making deliveries anywhere in a city efficient and hassle-free via complex algorithms. To our riders, time is money and our goal is to make each ride blissfully fast.
Deliveroo needs to become the restaurant partner of choice for all types of restaurants to increase restaurant selection and achieve exclusivity. The Restaurants team is responsible for owning the complete lifecycle of a restaurant within Deliveroo. This starts with effectively onboarding restaurants, building an in-restaurant technology platform, seamless integration with their daily operations, and providing them with relevant tools and insights to maintain and grow their business.
Our Platform teams ensure the company’s microservices architecture is scalable, reliable and secure. From Data Engineering to Software, Tools & Infrastructure, Site Reliability & Security to Technical Risk & Mitigation, these teams all collectively ensure that the Deliveroo product and the shipped code from the product teams will scale reliably and securely.
Life at Deliveroo
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.