Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 14 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

 

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

 

The Role

The role leads on all public affairs issues in Spain, working closely with the General Manager in Spain and other senior figures across the company.

The role of the Head of Corporate Communications at Deliveroo is to ensure the company is proactively telling its story and communicating the value it adds.  

Deliveroo is defining a new, exciting way of working and aims to become the company that combines flexibility and security. We know great food and the people behind it, and we want to hero our restaurants. Our service adds unique value to the restaurant sector. We seek to pre-empt and respond to changing consumer habits and trends. We want to build brand trust and be seen as a responsible. These are all core themes and objectives for our corporate communications at a global level which need to be localised for Spain.  

More specifically, the role involves: managing incoming media enquiries; delivering a minimum of two proactive media interventions each month, hitting a range of tier 1 titles; advising the company on communications implications of policy and operations decision; devising media engagement programmes; advising on how to handle reactive, high profile crises situations; preparing spokespeople for meetings and public appearances; managing a corporate communications agency; working closely with the public affairs team to ensure the media ‘grid’ is in line with public affairs objectives; playing a key role in devising campaigns and CSR initiatives. This role will be central to the positioning of Deliveroo globally as it establishes its presence as a food and tech company, not only a delivery company. 

This role will be part of determining how Deliveroo leads the technology sector in engaging with issues such as the future of work, robotics and automation and the future of the Spanish food and restaurant sectors. 

 

Requirements

  • Experience of heading up a corporate communications team.
  • An excellent understanding of the political and media landscapes in the Spain.
  • A demonstrable record of success in executing high profile communications strategies, landing planned proactive coverage in tier 1 titles
  • Strong pre-existing relationships across Spanish media.
  • An in-depth understanding of the policy and regulatory issues facing companies in the on-demand economy in Spain.
  • Experience having worked in media and within politics is desirable.
  • A proactive attitude and a desire to learn about and help make decisions right across the business, including commercial and operational decisions.
  • A desire to work in a close-knit team and across multiple teams in a growing organisation.
  • An excellent verbal and written communicator with the ability to prioritise within a heavy workload.
  • An appetite for work.  The hyper pace of Deliveroo’s business and the development of its issues means this is a ‘full on’ job.
  • Experience growing and managing a team.

 

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

 

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

 

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