About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We're looking for an experienced Technical Engineering Operations Manager to join our Program Management & Engineering Operations team. Reporting to the Director of Engineering Effectiveness, you will be responsible for:

Designing, documenting, and implementing end-to-end SDLC processes that align with industry best practices and company objectives.
Architecting workflows between engineering and cross-functional teams (Product Management, Legal, Marketing, Customer Success, and Sales).
Leading the design and implementation of our Atlassian product suite (Jira Data Center, Confluence, and Marketplace add-ons) including workflows, custom fields, and automation rules.
Developing comprehensive dashboards and reporting solutions to provide visibility into engineering metrics and team performance. Developing and executing change management strategies for new process and tool implementations.
Creating and delivering training programs for engineering teams and stakeholders.

What We're Looking for (Minimum Qualifications):

8+ years of experience in engineering operations, technical program management, or similar roles.
Strong understanding of software development methodologies and best practices.
Extensive experience with Jira Data Center and Confluence administration.
Proven track record of implementing and optimizing engineering processes.

What Will Make You Stand Out (Preferred Qualifications):

Holder of Atlassian Certified Administration Expert designation.
Experience in enterprise-grade transformation within the engineering team of a SaaS company, as well as experience with data analysis and visualization capabilities.
Experience maintaining and optimizing integrations between engineering tools and other business systems (e.g. Google product suite, Salesforce Salescloud, etc.) as well as experience in designing and implement quality gates, design and architecture review processes, and release management procedures.

This is a hybrid role that can sit in either our San Jose, CA or Bellevue, WA office.

#LI-hybrid

#LI-AZ2

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$136,500—$195,000 USD

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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