This role resides within our Technology Business Unit, based in the vibrant city of Skopje. Our spacious office hosts a diverse team of over 100 skilled professionals across four core disciplines: Technology, Data, Motion Design, and Marketing. Our unwavering commitment is to foster global collaborations, tirelessly crafting forward-thinking solutions for prestigious clients like Meta, TikTok, eBay, Netflix, and others
JOB PURPOSE
We are seeking a detail-oriented IT Support Specialist to focus on managing and optimizing our organization's IT accounts, software licenses, and related assets. This role will involve performing account clean-ups, managing licensing inventories, ensuring compliance, identifying cost-saving opportunities, and optimizing license types. The ideal candidate will have strong analytical skills, technical know-how, and experience with software licensing and asset management.
KEY RESPONSIBILITIES
Account Management & Clean Up
- Audit user accounts, identifying inactive or redundant accounts.
- Implement processes to deactivate or remove unnecessary accounts (requires continuous collaboration with business teams).
- Ensure proper user access levels and maintain security protocols for accounts.
- Day-to-day management of Okta and Snipe IT as inventories of software and hardware
License Management
- Track and manage software licenses, ensuring compliance with license agreements.
- Compare various licensing models and identify the best fit for the organization's needs.
- Monitor license usage and optimize license distribution to avoid under-utilization or over-licensing.
Financial Optimization
- Collaborate with the Financial Analyst on a continuous analysis process on existing software and service license costs and look for cost-saving opportunities.
- Work with vendors to negotiate better terms, discounts, or additional benefits (in close collaboration with Asset Owners and Global Heads of IT / Support).
- Provide recommendations on license consolidation and cost-effective alternatives (in close and continuous collaboration with the Financial Operations team).
Reporting & Documentation
- Maintain detailed documentation of license agreements, renewals, and account changes.
- Provide insights to management on potential improvements in IT account and license management.
In this role you work closely together with a Financial Analyst that has a focus on IT licensing spend. Also, close collaboration with IT Support engineers and Asset Owners is required to ensure we get the best out of the systems, licenses and usage.
WHAT WE ARE LOOKING FOR
- Over 2 years of experience in IT support, account management, or software licensing.
- Strong understanding of licensing types, software asset management, and IT inventory best practices.
- Experience working with software vendors and managing vendor relationships.
- Knowledge of IT systems, user access controls, and compliance regulations.
- Analytical mindset with excellent attention to detail and organizational skills.
- Proficiency in tools such as Excel, license management software, and IT ticketing systems.
- Strong problem-solving skills and ability to work independently.
- Excellent communication skills to liaise with vendors and internal teams.
- Ability to prioritize and manage multiple tasks efficiently.
WE OFFER
- Hybrid working: you have the choice to work from our office or remotely.
- Monthly public transportation card as part of our ongoing effort to protect the environment.
- Health and wellness benefits through a Sportmaster card with which you may do sports activities each day in different locations.
- Profit-sharing bonuses at the end of each year along with a referral bonus upon each successful hire.
- Refreshments are provided in the office all week, as well as drinks at 4pm on a Friday.
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
WHO ARE WE?
We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
