WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.


JOB PURPOSE

In this role, your primary role will manage IT support tickets and manage projects aligned with global initiatives which are assigned based on your training progression. Our focus is on fostering both your professional and personal growth through technical training, while also emphasizing the development of interpersonal and soft skills to support a well-rounded career at DEPT®.

You will report to the AMER Regional IT Director, who will guide you through your training and career development, helping you navigate challenges related to tasks, projects, and work relationships. Teamwork is essential, as you will collaborate with colleagues globally, and understanding and navigating cultural differences will be a key part of your interactions.

We value your openness to constructive feedback and your ability to apply newly acquired skills to future tasks and projects. While much of the work will involve routine and repetitive tasks essential to "keeping the lights on," we balance this with opportunities to work on engaging projects and develop new skills. In the early stages, expect detailed instructions and a constant feedback loop. As communication develops and trust is built, you will gain greater autonomy.

Our customers are DEPT® employees worldwide, so clear communication is critical when addressing their requests. The ability to explain technical information in layman’s terms is highly valued, along with strong customer service skills.

KEY RESPONSIBILITIES

Global Support: These responsibilities mark the beginning of your career at DEPT®. As you gain experience, you will become more efficient with tasks, allowing you to take on additional training and responsibilities. Your responsibilities will include, but are not limited to, the following:

  • Collaborating with the Global IT Team to resolve daily tickets
  • Provide support remotely, using Jira Service Management ticketing system, Slack, email, and video conferencing as primary sources of communication
  • Being resourceful with troubleshooting, referencing process documentation
  • Ability to produce high-quality results, minimizing errors and repeated questions
  • Resolve IT Support tickets promptly
  • Manage user accounts and permissions across multiple platforms in systems such as Atlassian, Google, Keeper, Slack, and other company tools with proper training
  • General hardware support, password resets, basic troubleshooting
  • Assist in employee onboarding and offboarding processes
  • Conduct routine audits with detailed instructions provided by Product Owners
  • Assist with maintaining IT documentation for systems, applications, internal processes, etc.

WHAT WE ARE LOOKING FOR

A good fit for this role is someone who remains calm and level-headed, handling challenging situations with composure while maintaining a positive attitude. You provide constructive feedback and express concerns professionally, ensuring emotions don't hinder communication or teamwork. You also embrace change as essential for growth and recognize that adaptability is crucial to supporting the team’s evolution.

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Approx 3-5 years of experience in IT support or related roles
  • Strong knowledge of IT software and hardware support
  • Experience with Atlassian tools such as Jira, Confluence, etc.
  • Okta, Jamf, and InTune experience is a nice to have
  • Experience managing and participating in projects, prioritizing tasks, and executing plans on time
  • General knowledge of both Windows and macOS operating systems; must be able to navigate the UI and troubleshoot common issues
  • Experience with SaaS applications like Google Workspace, Office 365, Slack, and other cloud-based software
  • Self-motivated with excellent communication and interpersonal skills to foster collaboration and teamwork
  • Confidence to propose IT process optimizations and implement solutions to enhance efficiency
  • Experience working with culturally diverse teams, with openness to and understanding of cultural differences
  • Fluency in English, with excellent communication skills (both written and verbal)
  • Strong problem-solving skills and the ability to think analytically in fast-paced environments.
  • Ability to prioritize and manage multiple tasks efficiently
  • Ability to adapt to rapidly changing technologies and environments
  • Familiarity with cybersecurity principles and best practices
  • Ability to document technical processes and create user-friendly guides
  • Proactive attitude in identifying and resolving technical issues

WE OFFER:

  • We enjoy spending time together, working closely with other local colleagues, and getting to know one another. You’re more than welcome and we will encourage you to work from one of our Buenos Aires offices (Villa Crespo or Mar del Plata) as often as you’d like.
  • Premium healthcare through OSDE for the employee and their immediate family members
  • NUBI prepaid card with a monthly allowance for grocery purchases
  • Monthly reimbursements for Wi-Fi/electricity expenses
  • Monthly reimbursements for training/English classes
  • 100% covered "Plant Total" membership at Sportclub
  • A flexible vacation policy
  • Refreshments are provided in the office all week
  • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
  • Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
  • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development, and certifications.
  • Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in DEPT®’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.