WHY DEPT®?
We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.
This role is part of our Personalized Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior's, and shift market share for our clients including eBay, Ancestry, Walmart, and more!
About the team and the role:
This role is part of the Global eBay Seller CRM Programs team
We are in search of a Seller CRM Campaign Manager to manage the flawless execution of seller specific campaigns across multiple channels. This person will infuse marketing principles to drive great customer outcomes, work cross-functionally to launch and track campaigns, and identify continuous areas of improvement for customer experience, business results, and operational perfection.
eBay is passionate about connecting people with the things they love. As the world’s biggest online marketplace, they pride themselves on technology-led innovation and want to help shape the future of commerce globally. They put their customers, buyers and sellers, at the centre of everything they do.
KEY RESPONSIBILITIES
- Execute comprehensive marketing campaigns across eBay’s owned channels
- Implement marketing campaigns that align with company goals and objectives, ensuring timely delivery and high-quality execution.
- Collaborate with cross functional teams; work closely with various teams to ensure campaign tactics, messaging, and creative assets prioritise the customer experience and are delivered on schedule.
- Communicate campaign progress; regularly update key stakeholders on campaign progress, performance, and results, providing clear and actionable insights
- End to end campaign management of email, push notification and onsite marketing campaigns from creative briefing to execution
- Ensuring all marketing activity is effectively targeted, delivered and evaluated
- Reporting in channel performance and provide actionable insights for ongoing campaign optimisation
- Proactively seek ways to optimise campaign processes and enhance the overall effectiveness of marketing efforts
- Coordinating campaign reports and sharing learnings to improve future campaigns
- Champion eBay, the customer and their needs
- Brief and manage creative asset creation with the agency Creative Team while consulting ebay team leads
WHAT YOU BRING
- Demonstrate an understanding of data-driven direct marketing strategies, showcasing knowledge in areas such as email campaigns, customer segmentation, and onsite marketing.
- Experience managing and leading the end-to-end execution of digital campaigns
- Ability to write detailed and succinct creative briefs for a range of digital projects
- Great communication skills, with the ability to build internal relationships quickly and be seen as a safe pair of hands
- Ability to work simultaneously on multiple projects, keeping relevant stakeholders informed
- Demonstrate flexibility and agile way of working as marketing plans and priorities evolve
- Organised, with an ability to work quickly and efficiently to ensure deadlines are met
- Self-starter with plenty of initiative and drive - approaching projects with creativity and innovation
- Invested in results and demonstration of a can-do attitude
- Customer first attitude, thinking not only on the specific communication you are creating, but also on the full End to End journey
- Good eyes for details and creatives
WE OFFER:
- 15 days holiday (per annum, pro rata)
- A flexible, hybrid working policy
- Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
- Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!
DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.
DIVERSITY, EQUITY, & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
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