WHY DEPT®?
We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.
This role is part of our Personalized Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior's, and shift market share for our clients including eBay, Ancestry, Walmart, and more!
ABOUT THE TEAM & ROLE
This role is part of the eBay C2C CRM Marketing team based in Toronto. You will be responsible to work cross-functionally with multiple departments, helping manage the coordination and execution of engaging marketing programs and campaigns for eBays owned channels; onsite, push and email. You will be reporting to the C2C CRM Sr Marketing Manager and focus on creating a globally scalable growth program for C2C sellers.
eBay is passionate about connecting people with the things they love. As the world’s biggest online marketplace, we pride ourselves on technology-led innovation and want to help shape the future of commerce globally. We put their customers, buyers and sellers, at the centre of everything we do.
This is a full-time, 6 month temporary contract.
KEY RESPONSIBILITIES
- Execute the C2C CRM Growth owned channels marketing plan creating personalized and scalable customer journeys.
- Execution of campaigns managing internal stakeholder relationships to meet briefing deadlines and ensure programs and campaigns are delivered on time
- End to end campaign management of email, push notification and onsite marketing campaigns from creative brief to execution
- Ensuring all marketing activity is effectively targeted, delivered and evaluated
- Reporting in channel performance and provide actionable insights for ongoing campaign optimisation
- Coordinating the CRM campaign reports and sharing learnings to improve future campaigns
- Champion eBay, the customer and their needs
- Brief and manage creative asset creation with the agency Creative Team
WHAT YOU BRING
- Demonstrate a deep understanding of data-driven direct marketing strategies, showcasing expertise in areas such as email campaigns, customer segmentation, and onsite marketing.
- Experience managing and leading the end-to-end execution of digital campaigns
- Ability to write detailed and succinct creative briefs for a range of digital projects
- Great communication skills, with the ability to build internal relationships quickly and be seen as a safe pair of hands
- Ability to work simultaneously on multiple projects, keeping relevant stakeholders informed
- Demonstrate flexibility and agile way of working as marketing plans and priorities evolve
- Organised, with an ability to work quickly and efficiently to ensure deadlines are met
- Self-starter with plenty of initiative and drive - approaching projects with creativity and innovation
- Invested in results and demonstration of a can-do attitude
- Customer first attitude, thinking not only on the specific communication you are creating, but also on the full End to End journey
- Good eyes for details and creatives
WE OFFER:
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Benefits Include:
- 15 days PTO (prorated to your start date)
- A flexible, hybrid working policy
- DEPT® Allowance
- Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development, and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities
DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.
DIVERSITY, EQUITY, & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
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