Media Business Director

Media Business Director (12m Mat Cover) 

London or Manchester, hybrid

This position sits in our Marketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. Our clients include ASOS, Just Eat Takeaway, Twitch, TikTok, and The White Company. 

JOB PURPOSE 

DEPT’s Business Directors help ensure their teams are set up to deliver work to the highest standard and ensure our relationships are structured both commercially and operationally to be profitable for the business. They are responsible for owning senior client relationships, overseeing complex projects and leading teams with excellent communication and collaboration skills. The Media Business Director will manage Growth Marketing accounts, alongside being a key figure in a new and growing team of subject-matter-experts including paid search, social, SEO, affiliates, programmatic, data and CRM. 

As DEPT® UK has grown, the complexity of our relationships with platform and technology partners has increased. The capabilities of these partners are developing at pace and we want to ensure that we offer our clients the full advantages offered by these developments. We also want to ensure that we are joining the dots between all the conversations being had by different teams and by DEPT® to make sure we maximise our connectedness. 

Candidates must have experience delivering commercial success on complex clients in an integrated agency. They must have experience managing teams and have demonstrated ways of managing cross-functional teams both laterally and vertically. 

KEY RESPONSIBILITIES 

Strategic Initiatives 

• Deliver agreed strategic initiatives based on overall business objectives for the year. In some instances this will be a lead role with the task of driving the initiative forward. In some cases this will be more of a supporting role and will input in some of those initiatives at differing levels 
• Ensure overall business strategy and objectives are continued to be communicated and prioritised across the teams and agency as a whole
• Proactively identify and communicate other new initiatives, managing those upwards effectively where appropriate

Clients 

• Lead long term relationships with C-Level stakeholders for key clients. Understand their personal and professional drivers and thus help position Dept® as a key partner to help meet those goals 
• Support Client Business Directors to develop annual strategies for existing clients 
• Support with driving growth across services, uncovering upsell and cross sell of services within the clients 
• Work in partnership with the Management Team, Business Directors and Account Heads to manage New Business requests, proposals and onboarding process. 
• Spot excellent client work and ensure case studies are shared across the agency and added to our creds deck. 

Commercial & Finance 

• Demonstrate an in-depth understanding of wider commercial context beyond profitability on projects (e.g wider business overheads, investment, 3rd party costs and client commercial issues that may affect Dept® relationship.) 
• Support management team on improving processes and systems with Finance and Operations to maintain client profitability at all times
• Business development: Working closely with management team and department heads to develop a proactive new business strategy, Play a key role in identifying and initiating conversations, creating appropriate materials, case studies to help sell in Dept®’s offering. 
• Oversee key contract and cost negotiations across clients, support group heads in client commercial affairs
• Oversee revenue forecasting and ensure appropriate trackers are up to date across the teams, reflecting the current status of projects as accurately as possible

Team Leadership 

• Direct line management of members of the team
• Mentor the team and act as a final escalation point on a set of specific clients
• Actively initiate programmes to train, upskill, and develop the talent on the team 
• Partner and work closely with other department leads (ie: Creative, Tech, Media, Design) to align the best team configurations, strategies and processes in order to achieve the best quality of work, while maintaining revenue targets. 
• Support with demand and capacity management, help predict skill-set capacity or shortages and implement strategies to mitigate foreseen risks amongst pods 

WHAT WE ARE LOOKING FOR

• Extensive experience in roles servicing clients in an agency environment across 
• Experience working in a cross-functional management team 
• Experience forecasting and reconciling revenue across the business 
• Experience working alongside Co-Founders/Managing Director 
• Experience managing large client and agency teams 
• Experience managing complex campaigns across creative, media and consultancy 
• Inspiring and able to create a proactive and energised team culture 
• Strong client relationship management skills, including experience working directly with director and C-level clients on strategy development 
• A solid understanding of the industry and changing client needs 
• Excellent project management skills, able to find the most efficient ways of working 
• Brilliant written and verbal English communication skills 
• Advanced problem-solving skills 
• Excellent organisational skills and high attention to detail 
• Excellent time management skills 
• Excellent presentation skills 
• Ability to react quickly within a fast-paced environment 
• Ability to remain focused under pressure and work under tight deadlines 
• Proficient in working with data 

WE OFFER

• A flexible, hybrid working policy
• The choice of medical healthcare providers (Bupa or Medicash) 
• 25 days holiday plus bank holidays and your birthday off each year
• Company pension scheme 
• EAP scheme
• Ride to work scheme 
• Enhanced family friendly policies
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.