We’re looking for a curious, passionate, and compassionate Group Director of Experience Design to lead and drive the vision for our experience design team. You will have a voice in our industry and be active in all things UX; from speaking at industry events, networking with design leaders, being a panelist for the next generation, judging awards and a speaker about trends in our industry. You have experience leading multiple clients and overseeing UX design teams across a diverse portfolio with automotive, FMCG and financial services clients a plus.

As a Group Director of User Experience, you understand how strategy, research and data can be used to shape and support design. You’re an expert at curating experiences and consistently reducing complexity to provide clarity to your team, and to your clients. A true collaborator, you are sought after for design expertise and your ability to provide meaningful guidance to your project teams, mentorship, growth and the development of your experience design team, and value for your client’s business.

Key aspects of the role

  • Lead and deliver the vision for the London Experience team

  • A clear approach to delivering UX across all of our clients

  • Develop new products and services to deliver or UX capability

  • Educate and evangelise UX across LoYo, including talks, workshops and training

  • Manages the UX discipline, setting performance measures, and growing capabilities across a team of experience designers through mentorship, training, and development programs

  • The go-to expert for all things experience design

  • Elevating experience design across every project, every day

  • Regularly promotes design (and creativity) at studio and executive level

  • Develops new approaches and thinking around UX

  • A point of view on the latest tools and technologies to deliver our work

  • Know how customer experience connects brands across the end-to- end experience lifecycle

  • Drives creative vision across multiple accounts and for new business responses

  • Forms great client relationships

  • Experience working on design for large, dynamic web platforms supported by enterprise-level content management systems 

  • Collaborates with project team members and client leadership to establish direction and concepts for solutions

  • Actively engages appropriate resources across multi-disciplinary teams and the agency's service areas

  • Ensures UX deliverables are achieving the highest standards

  • Experience of working with clients and stakeholders, taking briefs, challenging them when required and looking for opportunities where design could add further value to the client’s business and their customers’ experiences

  • Recruits talent that would positively contribute to CM culture

You have

  • Love for what you do

  • Big-picture, empathetic perspective

  • Strong storytelling skills with excellent verbal, written, and visual communication skills

  • Proven experience in effectively leading teams and working with varying levels of senior leadership and junior team members

  • Demonstrated success in client relationship building and business development

  • A deep appreciation and understanding of user experience including research, information architecture, usability testing and applying it to create compelling experiences

  • Body of work demonstrating creative thinking, process, problem solving, process and quality spanning various digital platforms

  • Experience working with latest accessibility standards

  • 10+ years of related industry experience in UX, product design

  • 5+ years’ experience in a senior leadership role with management experience of UX team

  • Master’s degree preferred, with multidisciplinary background such as psychology, computer science, information sciences, human/computer interface design or commerce business

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly. 
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights

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