As a Project Manager, you are a strategic thinker who loves learning everything there is to know about a client’s brand, business, tech and customer. You have experience working with multidisciplinary teams, and you know what it takes to deliver a digital experience that can improve the lives of customers and surpasses the goals of clients. Both the client services and project delivery worlds are successfully navigated by your proactive communication of project statuses, issues, and opportunities to clients. You will plan, schedule, and control all project activities toward these objectives, applying technical, theoretical and leadership skills to satisfy project requirements, while building positive professional relationships with clients and associates.

 

You will:

  • Develop and execute project plans according to established procedures, channels, and success expectations
  • Contribute to continual process and people management innovation, supporting effective delivery of solutions
  • Establish clear project parameters supporting the success of all internal and client team members
  • Understand and communicate client business needs to the internal team and clients where required
  • Promote high standards of professional integrity on all proposed and actual client business solutions
  • Provide and promote high standards of professionalism and leadership both within and outside the organization, appropriately representing Critical Mass’ business philosophies, protocols, and standards
  • Negotiate, define, communicate, and manage the scope of the project, typically holding responsibility for authoring project DSOWs
  • Create and maintain a project schedule, which defines activities, sequence, dependencies, work effort, duration, and associated resource requirements
  • Forecast, track and manage project budgets, POs, and invoices
  • Define and monitor quality standards on all project deliverables
  • Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables
  • Identify, analyze, prioritize, mitigate, and communicate project risks and issues
  • Foster a positive, team-oriented environment that promotes high quality work
  • Participating in client, vendor, and internal meetings
  • Collaborate with discipline leaders for project estimation and resource allocation

You have:

  • 2-4 years-experience managing a variety of digital project types; site builds, content management systems, marketing campaigns, microsites, and maintenance. Ideally experience will include supporting over each phase of the product delivery lifecycle from requirements capture through to post live support
  • Proficiency in MS Office, Smartsheet, and Keynote
  • Experience with collaboration and issue tracking tools such as Box, Jira, and Confluence
  • Strong understanding of how to manage and control project scope, schedule, budget, and resource management / reporting and change management, project roadmap development, and revenue forecasting
  • Experience in team management and client communications
  • Organizational skills with strong attention to detail
  • Excellent communication skills and are responsive to feedback
  • Strong leadership and decision-making skills to facilitate effective task and resource management
  • Demonstrated communication, presentation, management, facilitation, and negotiation skills
  • A solutions-oriented mindset with the ability to lead by example
  • The ability to stay focused on driving goals, even in high-pressure situation
  • Creative thinking and problem solving skills

What We Offer:

  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • Extensive winter holiday office closures
  • Summer Fridays (off at 3:00 PM local time every Friday)
  • Diversity and Inclusion Board with 13 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.

The ask stems from our want to:

  • Strengthen opportunity for continuous learning
  • Improve collaboration and team relationships
  • Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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DE&I Questionnaire

Voluntary Self-Identification

At Critical Mass, we are dedicated and determined to build a workforce that reflects the diversity of the communities in which we live and work. It is crucial that every team member can thrive and reach their full potential.

With that said, we’d like to know a little more about you. We ask all applicants to fill out the below voluntary self-identification questions in order to evaluate and improve our recruitment and diversity efforts. Answering is completely voluntary and will not affect the outcome of your application.

The data collected may be reviewed by the Critical Mass Talent Acquisition Team, Human Resources, our Diversity, Equality and Inclusion team, and our executives, but they will neither be reviewed by nor disclosed to anyone else. All the information that you share with us pursuant to this survey will be stored on our secure network servers located within Canada and the United States.  We will only retain this information so long as it is necessary for the purpose that we have described here or as may be required by applicable laws. Thereafter, we will either anonymize the information or delete it entirely.  If you elect to complete this survey, and at any point in the future you wish to retract or amend your responses, or otherwise have any questions about your data, you may contact our Talent Acquisition team at accommodations@criticalmass.com.

As set forth in Critical Mass’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Aboriginal Peoples Definition:

Aboriginal Peoples means persons who are defined as: Indians (more commonly referred to as First Nations), Inuit, or Métis.

Members of Visible Minorities Definition:

Members of Visible Minorities means persons, other than Aboriginal people, who are non-Caucasian in race or non-white in color.
Examples:
Black (e.g. African, Caribbean, Other)
Arab (e.g. Middle Eastern, North African, etc.) 
Asian and Southeast Asian (e.g. Chinese, Japanese, Korean, Vietnamese, Cambodian, Laotian, Thais, etc.) 
West Asian (e.g. Armenian, Iranian, Persian, Egyptian, Turkish, etc.)
Other (e.g. Latin American, Pacific Islander, etc.) 

Persons with Disabilities Definition:

Persons with Disabilities means persons who have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

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