As an Account Director, you expertly manage and grow client relationships. Clients describe you as an expert and trusted advisor—and you use engaging leadership to develop those senior level client relationships. Overall profitability of the business and client satisfaction is on your shoulders—but you have that covered. Most importantly, you’re a leader to internal, multidisciplinary teams who can motivate a team to deliver successful web-based campaigns and programs.


You will:

  • Provide strategic direction for clients.
  • Foster relationships with clients to ensure the effective delivery of projects.
  • Lead internal teams and client teams.
  • Manage finances of account revenue and profitability.
  • Develop and deliver organic growth within accounts.
  • Deliver metrics on the quality of the relationship and the product provided to accounts.
  • Ensure all Statements Of Work are drafted, documented, accurate, and implemented.
  • Foster relationships with other Account Directors, Account Team members, and multi-disciplinary teams.
  • Mentor and coach team members while motivating and leading overall project teams.
  • Define and implement best practices at the business unit level.
  • Contribute to overall development of the Client Services department.

You have:

  • 5-10 years of Account Management experience in agencies within digital marketing, user experience and/or product design.
  • Experience managing a website and digital product applications. Telecommunication experience a plus.
  • Experience working with complex project and complex clients, delivering annual services revenues in excess of $5MM each.
  • A solid understanding of user-centric digital product design.
  • Competency managing complex teams up to 20 people and client relations.
  • Solid experience formulating and driving long-term strategic account plans, strategies, and roadmaps.
  • Ability to react quickly, assess, and implement solutions.
  • Advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail.
  • The leadership skills to motivate distributed teams.
  • Must have patience and be able to deal with others using tact and always exhibiting good judgment.

What We Offer:

  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • Extensive winter holiday office closures
  • Summer Fridays (off at 3:00 PM local time every Friday)
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week

The ask stems from our want to:

  • Strengthen opportunity for continuous learning
  • Improve collaboration and team relationships
  • Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.
Salary Range
$120,000$140,000 USD

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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