As a Senior User Experience Designer, you determine the user experience of our clients’ digital products. You have acute self-awareness and deep empathy for both the customer and our clients' goals. Organizing content, developing information architectures, documenting scenarios, and use cases, and delivering detailed wireframes and function specifications is your day-to-day.

You’ll own areas of work from design through to completion—including shaping major features and the design and development process—to ensure that work is reviewed for quality assurance and milestones are met successfully and on time.

 

You will:

  • Design holistic systems, flows, and interfaces that are simple, elegant, and beautiful through detailed wireframes, visual compositions, and prototypes that communicate design intent and client and user feedback.
  • Draw insights from data provided by web analytics and research studies and turn those insights into tangible design solutions.
  • Provide guidance to members of the design team, constantly pushing the quality of our work.
  • Collaborate with internal and external engineering teams on all the details that make an experience delightful through the creation and maintenance of design systems or design languages, documentation, and interaction specifications.
  • Manage time effectively and execute according to commitments.
  • Apply a critical lens to your own work and the work of others.
  • Demonstrate team orientation, build rapport with creative teammates, and producers.
  • Clearly articulate complex ideas to both the internal team and client.
  • Lead mid-level project work from a design perspective with autonomy and authority, facilitating design studios and working sessions to help the teams deliver the best possible solutions.
  • Continuously seek to be well-informed regarding new software and design concepts. Understand the process of business development and provide support by conducting relevant research, identifying key insights, and producing pitch materials with guidance from leadership.
  • Contribute to team culture by demonstrating a positive attitude, team-oriented approach, leadership qualities, and openness to learning and feedback.

You have:

  • 3-5 years of related industry experience in UX, product design, new media, information technology, communications, or library / information science.
  • Effective communication skills, both orally and in a variety of written and diagrammatic forms.
  • Proven interpersonal skills, client relation skills, and ability to work in a team environment.
  • Proven track record of creative thinking and solving challenges with intuitive and engaging design solutions.
  • A thorough, detail-oriented, and highly organized working style with the ability to multi-task and meet tight deadlines.
  • Flexibility and adaptability to fast-paced and changing environments.
  • A deep appreciation and understanding of user experience, including research, user-centered design techniques, information architecture, usability testing—and applying it to create compelling digital experiences for large scale platforms.
  • High proficiency in the use of tools such as Figma and Adobe Creative Suite.
  • Portfolio of work demonstrating creative thinking, problem solving, process, and quality spanning various digital platforms.
  • Demonstrated expertise and experience with process and business analysis, software development and project processes large scale projects, documentation for development teams, application of content management, personalization, targeting and search systems, and modular design systems

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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DE&I Questionnaire

Voluntary Self-Identification

At Critical Mass, we are dedicated and determined to build a workforce that reflects the diversity of the communities in which we live and work. It is crucial that every team member can thrive and reach their full potential.

With that said, we’d like to know a little more about you. We ask all applicants to fill out the below voluntary self-identification questions in order to evaluate and improve our recruitment and diversity efforts. Answering is completely voluntary and will not affect the outcome of your application.

The data collected may be reviewed by the Critical Mass Talent Acquisition Team, Human Resources, our Diversity, Equality and Inclusion team, and our executives, but they will neither be reviewed by nor disclosed to anyone else. All the information that you share with us pursuant to this survey will be stored on our secure network servers located within Canada and the United States.  We will only retain this information so long as it is necessary for the purpose that we have described here or as may be required by applicable laws. Thereafter, we will either anonymize the information or delete it entirely.  If you elect to complete this survey, and at any point in the future you wish to retract or amend your responses, or otherwise have any questions about your data, you may contact our Talent Acquisition team at accommodations@criticalmass.com.

As set forth in Critical Mass’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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Persons with Disabilities Definition:

Persons with Disabilities means persons who have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

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