As a Business Analyst, you have experience gathering and documenting product requirements. You have worked in a variety of systems environments and have at least a general understanding of the technology considerations and experience with UX teams and workflows. You are comfortable leading workshops, working meetings and presentations. You communicate in an empathetic, positive and friendly manner with a focus on clarifying business needs and customer service. Working with contractors, vendors and multiple processes and methodologies to manage requirements for all stakeholders. 

You will:

  • Business Process Re-engineering:
    • Contributes to the analysis of business processes to identify and clarify requirements
    • Contributes to improvements to business processes
    • Is able to analyze and assess an organization’s business model
  • Requirements Documentation:
    • Demonstrates an ability to express complex ideas clearly
    • Facilitates analysis, classification and documentation of requirements
    • Proposes an appropriate document-set for a project
    • Publishes, distributes and facilitates sign-off of requirements documentation
    • Manages changes to the requirements baseline
    • Supports impact analysis on changes to requirement(s) through project lifecycle
  • Eliciting Requirements:
    • Gathers, clarifies and validates requirements
    • Acts as interpreter who facilitates communication between clients and internal teams
    • Anticipates, quantifies and resolves problems and issues with requirements
  • Structured Analysis:
    • Uses data and process modelling techniques to identify and clarify requirements
    • Communicates with clients and internal teams to clarify and validate requirements
    • Uses data and process modelling tools
  • Testing:
    • Demonstrates knowledge of testing strategies, plans and execution
    • Participates actively in the development of testing strategies and plans
    • Designs user acceptance testing plans
    • Monitors user acceptance testing and responses to problems
  • IT Fluency:
    • Understands IT and project management concepts
    • Uses desktop productivity applications at an superior level
    • Is aware of the societal impact of information and information technology

You have:

  • 3 - 7 years experience as a Business Analyst in software or interactive web development initiatives
  • Experienced leading technical solutioning meetings
  • Experienced owning solutions and working through unplanned blockers
  • Experienced in running standup meetings
  • Experience owning product backlog, conducting backlog grooming, and prioritizing work for the team
  • Experienced in working in Agile and waterfall environments
  • Experienced managing stakeholders throughout the SDLC
  • Experienced in eliciting requirements off diverse stakeholders group
  • Experienced in managing change requests
  • Experienced using various techniques to gather requirements
  • Experienced created user stories, BRD, test cases, and all types of diagrams
  • Experienced maintaining product documentation
  • Experienced creating training documents and user manuals
  • Experience creating and giving presentations to diverse stakeholders group
  • A self-starter drive and require minimum amount of oversight
  • Experience collaborating with UX/UI teams
  • Broad knowledge of programs, projects and knowledge management processes and toolsets
  • Knowledge of user-centered content development, interface design, information architecture, digital branding and marketing communications

What We Offer:

  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Six free therapy sessions
  • Access to online services for families and new parents
  • Extensive winter holiday office closures
  • Summer Fridays (off at 3:00 PM local time every Friday)
  • Diversity and Inclusion Board with 12 affinity groups
  • Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office in a hybrid model.

The ask stems from our want to:

  • Strengthen opportunity for continuous learning
  • Improve collaboration and team relationships
  • Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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DE&I Questionnaire

Voluntary Self-Identification

At Critical Mass, we are dedicated and determined to build a workforce that reflects the diversity of the communities in which we live and work. It is crucial that every team member can thrive and reach their full potential.

With that said, we’d like to know a little more about you. We ask all applicants to fill out the below voluntary self-identification questions in order to evaluate and improve our recruitment and diversity efforts. Answering is completely voluntary and will not affect the outcome of your application.

The data collected may be reviewed by the Critical Mass Talent Acquisition Team, Human Resources, our Diversity, Equality and Inclusion team, and our executives, but they will neither be reviewed by nor disclosed to anyone else. All the information that you share with us pursuant to this survey will be stored on our secure network servers located within Canada and the United States.  We will only retain this information so long as it is necessary for the purpose that we have described here or as may be required by applicable laws. Thereafter, we will either anonymize the information or delete it entirely.  If you elect to complete this survey, and at any point in the future you wish to retract or amend your responses, or otherwise have any questions about your data, you may contact our Talent Acquisition team at accommodations@criticalmass.com.

As set forth in Critical Mass’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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West Asian (e.g. Armenian, Iranian, Persian, Egyptian, Turkish, etc.)
Other (e.g. Latin American, Pacific Islander, etc.) 

Persons with Disabilities Definition:

Persons with Disabilities means persons who have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

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