We are looking for an Executive Director, Client Services to be based out our San Francisco office. Could this be you?
The Client Services team helps clients gain agility and find opportunities where others see adversity. The team helps clients, and their brands gain profitable growth by excelling in an accelerated pace of change where change is the norm.
The Executive Director, Client Services, leads our client services team for the San Francisco studio, and is responsible for client services excellence and client satisfaction across all clients and brands in the office. You are a professional in all you do/say/write and bring respect to all situations – internally and externally. This includes overseeing project management, team development through all clients. The Executive Director leads the integration and collaboration with other functions in the office and the region, including Strategy, Design, Naming, Research, and Brand Engagement.
The Executive Director may also lead one or more client relationships and a team of people, and along with that team, ensures that all projects are delivered on time, on budget, and on scope. This includes resourcing on all engagements, while also accomplishing the agency's financials/budgeted work plans. The Executive Director is a member of the office senior leadership team, and shares accountability for delivering the office's revenue and profit goals.
What we're looking for...
You have 15+ years of experience in branding consultancy, advertising agency or business consultancy, with team and client leadership experience., you have successfully lead large teams. You are a natural coach and teacher, are diplomatic but not fearful of conflict or confrontation. You have strategic agility; able to arrive at insights to help solve a client's brand challenge. Strategically build client relationships, identify new ways to broaden offer, and grow existing relationships and revenue. You are a senior collaborator – able to collaboratively partner with leaders of other departments and across other agencies.
You are decisive, but respectful of and comfortable with ambiguity and changing priorities. You are voracious for hunger – for new information, for new business, for new ideas. Financially knowledgeable – able to establish financial goals for the business and for team members. You are impactful.
About Landor & Fitch…
Our ambition is to deliver extraordinary brand transformation for our clients, by design. With Landor's brand consulting and strategic design capability, FITCH's experience design and retail consultancy, and ManvsMachine's leading-edge motion design, we are the largest specialist brand and design group in the world. We are a team of over 1100+ curious minds, with 43 offices across 19 countries, working as one, to create extraordinary brand experiences.
The LANDOR & FITCH Group is part of WPP, a creative transformation company.
We believe diversity brings creativity, which is at the heart of everything we do. We are actively engaging in creating an environment free of discrimination, where our people and their uniqueness can shine and be celebrated. We're working to set a standard for the industry as a whole, creating a culture of equity and belonging. We may not be perfect, and we know there is work to do, but we regularly check with our teams and Employee Resource Groups on how we are doing, using their insight to frame our thinking and actions, so we can all do better, working as one Landor & FITCH.