As a VP, Client Partner, you drive client success. Providing overall direction and leadership to the Client Services team can be difficult, but your tact and good judgement when interacting with others allows you to tackle the challenge. You have the curiosity of a senior level strategist and know what it takes to manage and grow Critical Mass’s visibility and presence in client relationships. Seasoned leadership skills help you develop a strong team with high energy, morale, and dedication. And working with and managing multidisciplinary teams across offices doesn’t make you sweat. Most importantly, you are a polished professional with a structured approach to business and client services that reflects the culture and capabilities of the agency.

You will:

  • Direct all aspects of Clients' business.
  • Set the tone of your internal team by understanding capabilities, managing performance, and being seen as a leader.
  • Develop client relationships by delivering on the account’s planned targets and business objectives.
  • Add value to our agency’s evolution through knowledge sharing, best practices, and succession planning.
  • Balance client and agency needs.
  • Adhere to and act as an advocate for agency values and guidelines.
  • Be accountable for 100% performance review completion.
  • Evaluate the quality of work of your team.
  • Encourage teamwork, initiative, work ethic, and values adherence.
  • Contribute to the professional development plans of your team.
  • Negotiate financial and operating metric targets with Executive Team.
  • Oversee management of the organization, including strategic and operational planning, fiscal oversight, and organizational policies and procedures.
  • Maximize accounts’ financial growth by increasing client base, establishing short-term and long-range objectives, and representing the agency to potential clients.

You have:

  • 10+ years of Client Services experience in marketing, advertising, or consulting disciplines.
  • Strong oral and written communication and presentation skills.
  • Demonstrated understanding of Site redesigns, CMS migrations, 360 campaigns, media planning & buying, adtech/martech, CRM, analytics solutions, overall digital capabilities.
  • Has background in managing and driving the financial health of $8M+ annual revenue
  • Proven ability to manage complex teams and client relations.
  • Strong leadership skill to motivate your team.
  • Outstanding attention to detail.
  • Ability to react quickly, assess, and implement solutions.


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