BE PART OF BUILDING THE FUTURE.
What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?
The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.
Pure is blazing trails and setting records:
- For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
- Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
- Industry analysts and press applaud Pure’s leadership across these dimensions
- And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
Your Opportunities:
The Collaboration Services team is a growing team responsible for the end-to-end management of the Collaboration Services applications at Pure Storage. As Collaboration Services Specialist, you will play a major role within the team as we continue to enable Pure Storage with a focus on making our users more productive with Google Workspace, Slack, Glean, and more.
In this role, you will work to implement and administer collaboration tools that embody our company values, nourish employee engagement, and elevate our culture. You will also help analyze our current tools, make recommendations on how to enhance our capabilities, and help implement those enhancements.
Key responsibilities will be to configure, troubleshoot, monitor, and administer the next generation of collaboration tools including Glean, Slack, Google Workspace, Smartsheet, Simpplr, ChatGPT, and Lucid. This entails advanced systems administration, operational support, and problem resolution as Tier 2/3 support. You will also assist with efforts to educate users and drive engagement of our collaboration suite.
What you’ll Do
- Act as a technical lead / SME for Glean, Slack, Google Workspace, Smartsheet, Simpplr, ChatGPT, and Lucid
- Encourage and drive user adoption of Pure’s collaboration tools and assist with user education through multiple mediums
- Be an escalation point for monitoring alerts and help desk tickets including contacting users to understand needs, problem solving on the fly
- Troubleshoot, research, and resolve escalated technical problems and incidents in a timely and professional manner
- Assess new application requests from end users with the ability to offer solutions from within the current ecosystem
- Assist in the creation and maintenance of documentation, workflows, and other supporting materials for systems topology, support, and administrative actions
- Support process for tracking and managing integrations
- Keep up to date with the latest releases for our tools and educate users on those updates
- Experiment with and develop automations for Slack, Glean, and all other collaboration tools
- Shows initiative by uncovering gaps in support / service and providing detailed solutions including; process improvements, documentation and recommendations
Essential business experience and technical skills
- Accomplished SaaS Administrator in a previous role
- Proficient with ServiceNow, Google Workspace, and Slack
- Experience with gathering and analyzing data from multiple systems
- Proficiency and deep awareness of collaboration platforms and tools (Google Workspace, Slack, Glean, Smartsheet, Lucid, Office 365, etc.)
- Demonstrated ability to do 1 on 1 training and drive adoption
- Excellent written documentation and verbal communication skills (Required)
- Demonstrated ability to develop and implement Slack workflows.
- Demonstrated experience with administering Slack, including creating workspaces, workflows and integrating with applications.
- Conceptual and practical understanding of SDLC, ITIL, and Agile Frameworks.
- Showcase good interpersonal skills and communication, both written and oral.
- Demonstrated understanding of APIs and webhooks. Scripting experience is a plus.
Culture Fit
- Passionate about collaboration and helping your peers be more efficient
- Highly motivated and self-guided individual who is able to receive a task and see it through with minimal supervision
- Ability to think strategically in terms of culture and behavior, business processes and technology and tools
- Ability to work with cross-functional teams and fulfill the goals/priorities of each while maintaining empathy
- Solution based, holistic thinking with the ability to identify potential areas for process improvement and efficiencies, having an underlying knowledge of the capabilities of the related technology and platforms to address those needs
- Ability to communicate complex, technology related issues and solutions with non-technical audiences in a clear and concise manner
- Willingness and ability to seek opportunities for continuous improvement and inspire and lead change in those who would be impacted by the change
Qualifications
- Bachelor's Degree in Computer Science or a related field or equivalent work experience
- 2-5 years experience administering SaaS tools
- Slack and Google Workspace admin certification is a plus
- 4+ years of experience in IT Operations or IT Support in an enterprise environment
BE YOU—CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.
APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.
If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.
DEEMED EXPORT LICENSE NOTICE.
Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.
