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What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?
The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.
Pure is blazing trails and setting records:
- For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
- Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
- Industry analysts and press applaud Pure’s leadership across these dimensions
- And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
Configuration Manager
Pure Storage is seeking a Configuration Manager to join the international IT Service Management (ITSM) Team. You will be located in Prague, Czechia, in the Pure Storage EMEA Headquarter office. Your field of responsibility will be the Configuration Management (CM) Practice, including the build and maintenance of the CMDB and Service Catalog, all being defined, practiced, managed and improved globally, according the ITIL best practices standards.
At the beginning your main focus will be on creation and management of a proper CM process, CMDB and Service Catalog. Later down the line to take on the Change Management Practice that would leverage the CM. Close cooperation with Incident Management, ServiceDesk, Service Owners, HAM/CMDB Product Owner, Resolver teams and ITSM Leadership team would be essential for fulfilling this role. Our candidate must have prior experience in ITSM, Service Operation/ Support, mostly in designing/implementing/managing/improving ITIL processes and practices across IT organization, with strong focus on setting up CM Practice, CMDB and Service Catalog along with experience in Change Management practice.
Should you accept this challenge, your responsibilities would be:
- To have authority and expertise to ensure the Configuration Management (CM) policies and procedures are defined, rolled out and used by all departments within the organization.
- Establish and communicate the goals and objectives of CM in alignment with other IT Service Management efforts
- Ensure daily end-to-end Delivery of CM services in accordance with this Configuration Management Plan.
- Manage the day-to-day activities of the process, including establishing priorities and work assignments
- Track compliance to CM and CMDB policies and procedures and resolving / escalating any compliance issues
- Ensure CMDB is correctly structured and maintained as a single source of truth Partner with the CI owners to ensure the data is kept healthy and provide gatekeeper alignment.
- Approve or reject CMDB requests for new CI selection and attribute determination Coordinate and interface between the configuration of other processes
- Provide communication to stakeholders on the health of the CMDB and population gaps by CI/Service and Product Owners that update and maintain their assigned CMDB records
- Manage and perform CM and CMDB audits
- Review critical incident outage resolution results and responses and dispositions of failed changes due to CMDB related issues
- Review and approve all changes to the CMDB where applicable
- Review and approve significant IT infrastructure changes to ensure impacts to CMDB are properly addressed
- Ensure CM and CMDB services, concepts, policies and procedures are in place
- Chair the Configuration Control Board (CCB) and enact changes as directed
- Manage and conduct CM and CMDB reporting
- Perform operational activities as defined by CM policies and procedures
- Work to fulfill CM Service Requests as assigned
- Identify and report non-compliance process and CMDB situations
- Identify Service Improvement opportunities for CM and CMDB
- Develop and deliver training programs for users on CMDB processes, best practices, and tools.
- Promote awareness of the CMDB's importance and benefits across the organization.
- Generate reports and dashboards to monitor CMDB performance and usage.
- Use data analytics to identify trends and opportunities for improvement.
- Later down the line to be ready to take on the Change Management Practice (CHM), to ensure tight integration with the CM. Once CHM and CM integrated, navigate Requests for Changes (RFC) and to chair Change Advisory Board (CAB) meetings, ensure changes are correctly accessed by the teams against CMDB, approve proposed Changes and ensure all approved changes are reflected in CMDB. Alsot to ensure CHM policies and procedures for Standard/Emergency/Normal changes are defined, in place and followed.
Qualifications:
- To be able to work in an open office.
- Prior experience in designing and managing ITIL processes in organizations.
- Prior experience in Configuration Management (CM) role including CMDB and Service Catalog Management
- Experience in large scale complex IT service delivery and support environments
- Demonstrable skills, strong knowledge and understanding of IT Service Management, IT Support/Operations and ITIL Best Practices framework
- Ability to work and operate in an international team in a multi-country environment
- Proactive, good attention to detail and quality
- Excellent interpersonal, communication and presentation skills.
- ServiceNow CMDB and Service Catalog experience
- ITIL certification (preferred)
BE YOU—CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.
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DEEMED EXPORT LICENSE NOTICE.
Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.
