BE PART OF BUILDING THE FUTURE.
What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?
The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.
Pure is blazing trails and setting records:
- For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
- Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
- Industry analysts and press applaud Pure’s leadership across these dimensions
- And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
SHOULD YOU ACCEPT THIS CHALLENGE...
We're looking for a Manager, L&D Content & Experience Design who is customer-obsessed and driven to innovate as we build and transform how we make content and education available to employees, customers, and partners when they need it. The right candidate will help scale global education and enablement programs along with establishing and driving world-class content and learning experiences. You will be strategic, creative, not afraid to roll-up sleeves, and have demonstrated drive to solve real customer problems and revolutionize learning experiences. This leadership role will report into the Performance, Education, and Knowledge (PEAK) Team as part of the global Customer Experience organization comprising Technical Services, Professional Services, PEAK, Portfolio, and Customer Success.
Some key responsibilities include:
- Prioritize, plan, manage, and sometimes develop new or update existing curriculum development projects and programs.
- Partner with functional stakeholders and L&D team members in a consultative manner to align learning solutions with development needs.
- Develop processes to manage and scale day-to-day operations.
- Develop, mentor, inspire, manage, and lead a team of learning professionals to execute and drive business outcomes.
- Own the design, development, and implementation of the intake process in partnership with PEAK leadership.
- Contribute to the maintenance and execution of projects and programs as part of the PEAK content roadmap through application of effective evaluation, intake, and prioritization methodologies with the rest of PEAK leadership and key stakeholders.
- Manage cross-functional alignments and partnerships related to education and training content.
- Drive learning solutions and experience consumption that ultimately contributes to expanding Pure mindshare and drives performance.
- Design learning experiences that are creative, innovative, engaging, and incorporate the latest technologies with varying audiences’ needs in mind.
- Ensure all key strategic content projects are executed with excellence and in alignment with PEAK programs and goals.
- Proactively assess and address gaps that learning content and solutions can solve for.
- Measure, evaluate, and turn insights into actions that continuously drive improvement in our learning content and experiences which in turn impacts business outcomes.
- Review standard curriculum design and development templates for use across L&D to drive consistency in materials development, delivery methodology, or delivery vehicles.
- Continuously innovate designs of new content and learning experiences.
- Design process to track and analyze curriculum effectiveness of training programs, apply feedback as needed, and establish a maintenance cycle for content.
- Provide thought leadership in content and learning experiences that drive performance, scale, and keep our stakeholders and global audiences in mind.
- Contribute information and recommendations to help in drafting strategic plans.
- Is a learning business partner to senior leadership by providing strategic input to executive, senior leadership, and other internal partners on all aspects of content and learning experiences.
- Establishes processes and ways of designing and managing content in a scaled way that ensures accessibility, ease of use, maintenance, and much more.
- Ability to present information in a way that establishes rapport, persuades others, and gains understanding while expertly engaging cross-functionally as required.
WHAT YOU’LL NEED TO BRING TO THIS ROLE...
- BS degree or equivalent practical experience
- Minimum 5 years working in a content or curriculum designer-related role
- Previous experience working in a technical support and/or customer support organization is a strong plus.
- Experience managing a team consisting of instructional designers, vendor partners, contractors and consultants.
- Experienced using video editing tools (Final Cut, Adobe Creative Cloud, Adobe Premier, After Effects, Articulate 360, Articulate Rise, Vyond, Camtasia)
- Extensive knowledge and experience using various graphic design styles and techniques.
- Experience with learning management systems to publish and manage content.
- Experience working with and integrating the use of knowledge bases and online reference for learning and performance support.
- Strong program manager with excellent verbal and written communication skills. This includes skill in collaborating with subject matter experts and managers to help write, design, develop, and manage projects.
- Experience with leading projects for an entire group or department, or a major piece of a larger cross company product or project.
- Significant experience working where customer satisfaction is paramount in a service delivery care environment.
- Significant experience in courseware development of a complex nature, demonstrating agility, speed, and efficiency of advanced instructional design, in a highly changing environment.
- Experience in and current on instructional innovation and technology.
- Portfolio/work examples required for consideration.
We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara CA, Lehi Utah or Raleigh North Carolina office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.
The annual base salary range is: $100,000.00 - $218,000.00
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
#LI-HYBRID
BE YOU—CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.
APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.
If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.
DEEMED EXPORT LICENSE NOTICE.
Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.
