Senior Account Manager

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The Role

As a Senior Account Manager at Deliveroo, you will manage and grow relationships with our most important restaurant partners. As Deliveroo continues to grow, we become a major revenue channel for restaurants - aside from providing the best support, we are restaurant consultants that use data-driven insight and industry knowledge to lead our partner restaurants' growth. The AM is focused on the relationship with the network on the Italian market, working with other internal departments (marketing, operations, product) to offer the best consultancy service to our top brands. The Account Manager team is a passionate, dynamic group of team players that work well together...and of course, they're fun and great at building relationships! This role is based in Milan and will report to the Account Lead.

As a Senior Account Manager, you will be responsible for:

• Build and maintain strong, long-term relationships with restaurant partners.
• Understand partners' business goals and challenges to provide strategic guidance and support.
• Manipulate and analyse data to drive growth and profitability, both for your partners and for Deliveroo.
• Collaborate with internal teams to develop and implement customised solutions to meet partners' needs, including Marketing, Operations, Corporate, Customer Service.
• Drive revenue growth through upselling, cross-selling, and identifying new business opportunities.
• Act as the main point of contact for partners, addressing any issues or concerns in a timely and professional manner.

Requirements

• At least 3 years of experience account management and/or consulting.
• Strong communication, negotiation, and interpersonal skills.
• Ability to understand and articulate complex business challenges and develop tailored solutions.
• Must be fluent in Italian and English.
• Master's Degree in Economy.

Life at Deliveroo

We are a growing team, with very large impact, looking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer different great benefits such as monthly Deliveroo credit, welfare program, community, convenience, growth, time away, relocation and more. We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.