Technical Integrations Manager

 

About us

We're in the business of delivering awesome meals and groceries into everyone's home or office – fast.

We achieve this by building and running a superb website, suite of mobile apps, a complex logistical platform, a fleet of passionate drivers, and a global operation, all to help bring great food from the world's best-loved local restaurants and grocers to consumers with an unparalleled level of convenience. We don't want people to have to suffer with bad takeaway or missing items delivered an age after they order.

 

The Team & Role

You'll help the hospitality industry grow as a member of the Grocery Technology team that's responsible for building the best rapid delivery platform for our grocery partners.

You will manage the integration efforts across multiple parties including grocery partners, external technology providers, internal tech team, account managers and partners to ensure visibility within each project and bring the project to successful completion.

This is a hybrid role with some expectations to come into our Hyderabad office, and you will report into our Senior Enterprise Project Manager.

 

What you'll do:

  • As a Technical Integrations Manager, you will manage: pre-kickoff preparations; kickoffs execution; planning including milestones; all partner communications to ensure the successful completion of the integration projects; go live criteria and planning
  • Anticipate bottlenecks, explore contingencies and provide escalation management
  • Handle multiple integration projects simultaneously with grocery partners from different countries from markets that Deliveroo operates in
  • Be the contact for all integration queries from the external partner. This may include: setting up access credentials for APIs; setting up test sites so the partner can test their integrations; helping the partner in developing integrations with our APIs and provide support with queries around why API calls are not working during testing phase
  • Escalate issues that are more technical with the engineers in your team
  • Work with Integration Managers, Engineers and Implementation Consultants
  • You will ensure internal and external teams are working toward the same goal and manage communication & changes as we roll out the integration further. You'll need to advocate for all partners throughout the integration project to ensure they have the support needed to succeed
  • Process optimisation: It's essential that we learn from every integration, and get quicker and more streamlined every time.

 

What we're looking for:

  • 3+ yrs relevant experience as a Technical Integrations Manager / Project Manager or Technical Programme Manager
  • 3+ years of experience in direct client interactions with external partners
  • Project management skills
  • Willingness to take responsibility and drive projects forward autonomously
  • Ability to drive partners and teammates towards milestones

We're also interested in:

  • Understanding of API integration projects lifecycle
  • Experience troubleshooting technical API issues using tools such as Postman, or the ability to analyse an API calls payload
  • Working knowledge of Jira
  • Experience working in Agile environments with the aim to add incremental improvements in shorter iterations
  • Experience working with product and engineering teams
  • Experience interacting with both technical and non-technical audiences
  • Ability to manage technical configuration of SaaS-like solutions

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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