We are looking for a seasoned, dynamic SVP Strategy to join our Executive team and serve as strategy lead for our largest portfolio of accounts. In this role, you will be leading executive-level customer experience strategy across our client’s brand ecosystem in the areas of insights and culture, omnichannel retail, ecommerce, connected data, technologies and platforms. You’ve likely worked as part of a digital or technology consulting firm, you are a digital native, and you thrive on what’s new and next – striving to always stay one step ahead of our clients and at the forefront of our industry.

In partnership with the account leadership team, you will be at the helm of 100+ people across North and Central American offices helping shape the foundation and future of customer experience with our client.  You will be a key point of contact for Sr clients, as well as part of an Omnicom integrated agency leadership team.  You will be located in Nashville alongside the key clients and our client facing team.  You will work to elevate the end customer experience and solve complex business challenges in all aspects of the customer ecosystem including digital platform work, marketing science, content development, immersive and mixed reality, technology platforms/innovation and digital campaigns. You will be responsible for working with clients to collect business objectives, set and manage expectations, connect projects in with the brand’s overall business and marketing objectives and ensure the work and team are tracking toward the vision and roadmap set forth.

In your previous experience with client’s, you’ve learned to navigate internal politics and matrixed multi-stakeholder organizations. Your familiar with the client-side silos that can become barriers to delivering great customer experiences and you have proven processes and methodologies to breakthrough. You are skilled at consensus building, and have a special touch when it comes getting clients and internal teams all working toward a shared vision. You remove subjectivity from the equation by grounding your strategies, recommendations, and optimizations in data and have perfected the balance between art and science. You use these frameworks to unravel the complex realities of our client’s business, help with business priorities and opportunities and to ultimately elevate the end customer experiences.

You bring a professional and structured approach to business and strategy that reflects the culture, service and capabilities of Critical Mass championing best in class work on behalf of the agency. You will be measured on the quality and value of your thought leadership, your ability to nurture relationships at the senior most levels of the client organization, and success at delivering new types of value to our clients in the areas of agency capabilities, organizational change, ecosystem opportunities, new products and services, etc. 

You Will:


  • Build strong, relationships with senior clients and Omnicom leadership team, through a superior understanding of clients’ business issues, marketing, industry, technology, competitors, and brands. Partnering closely with individuals with varying degrees of digital knowledge and experience to become their consigliere
  • Develop and communicate innovative, creatively brilliant, hardworking ideas that move the client’s brand, business, and the client/agency relationship forward. Developing best-in-class case studies from these
  • Provide vision, inspiration, and strategic thought leadership to both the agency team, and the clients
  • Engage a multi-disciplinary leadership team to ensure work is meeting/exceeding client expectations; organic growth opportunities are being nurtured; and value-added thought leadership is being delivered on a regular basis
  • Ensure a collaborative approach internally and across agency partners to ensure happy and productive working relationships
  • Be an executive contributor to the strategy discipline and the global leadership team

You are:

  • An industry veteran with 15+ years of experience and have worked on accounts in excess of $20M+
  • A digital native, with a breadth of understanding of the facets within that landscape, including a practical knowledge of how to deliver modern, dynamic digital and technology-based solutions 
  • Proven ability to establish and nurture strong and productive client relationships from C-suite downwards, with individuals with varying levels of digital knowledge. A trusted partner 
  • A brilliant operator – at ease working on challenging business of scale, complexity and/or pace - gets it done brilliantly. A cool head – doesn't deal in fuss or drama 
  • Creatively fluent. Recognizes good work (and has a track record of being associated with it), sets the bar high for greatness, and will nurture and push to deliver it. Understands how to inspire and motivate creative teams. Can also pick their battles and be pragmatic when the brief demands it 
  • Highly collaborative in approach – with clients, across disciplines, and across sister agencies. Not a lone wolf, or an empire builder 
  • Keen understanding of the ever-changing media and digital landscape with a point of view on the trends that are pushing the industry 
  • A strong communicator and skilled storyteller 
  • Tenacious and brave at their core 
  • Smart and nimble with an incredible work ethic. Sets the bar high for themselves, and their team. Highly accountable.



Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Critical Mass are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.