We are seeking an experienced and dynamic HR Operations Director/ Associate Director to lead our HR operations with a focus on efficiency, effectiveness, and exceptional service delivery. The ideal candidate will possess a strong background in HR Shared Service Center management, payroll operations, HRIS management, and a proven track record in driving HR process improvement initiatives. This role requires excellent leadership skills, strategic thinking, and the ability to collaborate with cross-functional teams to deliver HR services that meet the needs of our organization.



Key Responsibilities:


Leadership and Strategy:

  • Provide strategic direction and leadership for the HR Shared Service Center, aligning operations with organizational goals and objectives.
  • Develop and implement strategies to optimize HR service delivery, improve efficiency, and enhance the employee experience.
  • Drive a culture of continuous improvement, innovation, and excellence within the HR Shared Service Center team.


HR Shared Service Center Management:

  • Oversee the day-to-day operations of the HR Shared Service Center, ensuring the delivery of high-quality HR services to internal stakeholders.
  • Manage a team of HR professionals responsible for various functions, including payroll processing, benefits administration, HR data management, and employee inquiries.
  • Establish and monitor key performance indicators (KPIs) to track service delivery metrics and ensure business or organization goals are met or exceeded.


Payroll Operations:

  • Direct payroll operations, including processing payroll accurately and timely, ensuring compliance with all relevant laws and regulations.
  • Collaborate with Finance and other departments to streamline payroll processes, resolve payroll-related issues, and implement best practices.


HRIS Management:

  • Oversee the administration and maintenance of the HRIS system, ensuring data integrity, system functionality, and security.
  • Lead initiatives to enhance the capabilities of the HRIS system, streamline processes, and leverage technology to improve efficiency and decision-making.


HR Process Improvement:

  • Identify opportunities for process improvement within HR Shared Services, leveraging technology and best practices to streamline workflows and enhance productivity.
  • Lead cross-functional teams to design and implement process improvements, driving standardization and automation where possible.
  • Monitor and evaluate the effectiveness of HR processes and systems, making recommendations for continuous improvement.




  • Bachelor's degree in Human Resources, Business Administration, Accounting or related field
  • 8+ years of progressive experience in HR Shared Service Center management, with a focus on payroll operations, HRIS management, and process improvement.
  • Strong understanding of HR processes, policies, and best practices.
  • Demonstrated leadership experience, with the ability to inspire and motivate teams to achieve results.
  • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
  • Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.

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