The Production Manager has a passion for the three Ps: production, process and productivity. You thrive on being immersed in the details: how long it’ll take, how much it’s going to cost and how to always be improving. You’re on speed dial with the Client, the internal agency stakeholders and our external partners, generating production schedules and keeping everything on task and on track. Clients love you because you’ve honed in on your skills long enough to have a voice of authority. Your team loves you because you make vision a reality.

As a Production Manager, you will expertly manage and grow client relationships and oversee a portfolio of digital deliverables that launch throughout the fiscal year. Clients describe you as an expert and trusted advisor—and you use engaging leadership talents to develop client relationships. Overall profitability of the business and client satisfaction is on your shoulders—but you have that covered. You’re simultaneously the connective tissue between your team, your Clients and external partners. A leader and a motivator across all disciplines, who builds trust at every turn.

You will:

  • Be the business leader for a key track of work that is ongoing
  • Thrive on being the liaison, acting as primary contact of communicating needs and deliverables between the client, your team and vendors
  • Own the delivery of the project portfolio from start to finish
  • Understand, track and own financials, including revenue and profitability.
  • Look for opportunities to drive more efficient process, saving the team (and yourself) time and saving the Client money
  • Provide clients and internal team with frequent status updates
  • Achieve positive results through the deliverables within the project portfolio
  • Maintain a high level of service to the Clients while being a true partner to the Critical Mass team and our 3rd party partners
  • Mentor and coach team members while motivating and leading the overall project team
  • Define and implement best practices
  • Deliver solutions to drive consensus for problems in a professional and timely manner

You have:

  • 5 to 7 years experience managing a variety of digital projects such as site builds, microsites and site maintenance
  • An attention to detail that is unmatched
  • Experience working with complex clients on portfolios in excess of $5MM. Automotive experience a plus
  • Heavy production experience: fast pace and high volume and a passion for it
  • Strong understanding of how to manage and control project scope, schedule, budget and resource management, reporting and change management, project roadmap development and revenue forecasting
  • Experience managing teams and conversations with clients around scope, schedule and budget as well as roadmaps
  • Knowledge of project management principles, methods and techniques
  • Leadership skills: the fusion of patience and strength, calm and grace under pressure, navigation through personalities and working styles and the ability to work with a distributed team with people at all levels
  • Interactions with others using tact and good judgment
  • Ability to react quickly, assess situations and implement solutions
  • Advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail
  • An understanding of Website platforms (such as AEM), content management, content authoring, Jira tickets and site optimization. Not afraid to talk tech
  • Experience with office productivity tools such as excel, word, MS project, Visio and Powerpoint
  • Experience with collaboration and issue tracking tools such as Box, JIRA and Confluence

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Critical Mass are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.