As a Sales Operations Associate on Via’s platform partnership team, you will work cross-functionally with sales, marketing, finance and legal teams. You will build and maintain long-lasting relationships with internal Salesforce users globally who will be your end clients. You will be responsible for new use onboarding, ensuring adherence to internal Salesforce processes and continuing to build out global sales reporting. You will troubleshoot any user queries and lead the implementation of best practices. You will play an instrumental role in implementing and managing new sales tools and associated Salesforce integrations.
What You’ll Do:
Serve as the primary system administrator for Via’s growing Salesforce environment
Maintain the Salesforce CRM, including building and refining automations (workflows, process builders, etc.), list uploads from marketing, and building reports for CRM users
Own the Salesforce ecosystem and its integrations with 3rd party tools
Collaborate with the marketing team to ensure accurate marketing attribution of pipeline generation and the finance team to ensure the accuracy of revenue and pricing data
Coordinate the evaluation, scope and completion of new development requests
Who You Are:
3+ years experience as a Salesforce administrator
Strong understanding of Salesforce best practices and functionality
Experienced in designing and implementing new processes and facilitate user adoption
Experienced in marketing automation
Ability to manage multiple projects simultaneously
Ability to estimate timelines and effectively communicate them to manage stakeholders expectations
What Catches Our Eye:
Salesforce Administrator Certification
Experience with tools like Pardot, Cloudingo, MixMax, Celigo, and Troops
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves. We’re committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.