Via has the mission to improve transportation and mobility around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Hub Manager, you will take care of our daily business of our on-demand RMV service in the greater Frankfurt area and ensure that our passengers are transported reliably. You will drive continuous improvements and have unique opportunities to help shape the future of passenger transportation in the region.
Please note this role is internally referred to as Field Manager.
What You Will Do:
- You are responsible for managing daily operations and own key performance metrics for our on-demand services
- You lead the field team on-site, work closely with the central operations team, act as a point of contact for partners and driving staff, and actively contribute ideas for process optimization
- You analyze feedback from passengers, drivers, and partners, identifying and implementing opportunities to enhance service quality
- You play a vital role in Via’s expansion efforts, driving projects like depot and charging infrastructure setup, and recruiting and training drivers
Who You Are:
- You have at least 1-4 years of work experience to guide you. We welcome people from all backgrounds and experience levels - whether you’ve worked as a store manager, had a role at a startup, or come from a completely different industry - we want to hear from you.
- You enjoy working in a team and have experience in taking responsibility for employees
- You remain calm under stress and always find the right tone, whether in discussions with the management level of our partners or our drivers
- You're data-driven and use metrics to make decisions and set priorities
- You get excited by end-to-end responsibility and want to actively shape the mobility revolution
- Your German language skills are at least C1 level and your English is at an advanced level
- You have a valid drivers license in Germany, class B
What We Offer:
- Trust and autonomy: we know which challenges we want to tackle but we will let you decide how to approach them – and be ready to support you along the way
- Long-term career opportunities: whether you grow your expertise by tackling new issues or decide to explore a new career path, we’re in it for the long run
- Joining a global employer with over 600 mobility deployments in 35+ countries
- Becoming part of a company that was awarded for its commitment to social good
- A Macbook as work laptop to enable you to have a smooth working day
- Membership at Urban Sports Club
- 30 vacation days a year
- An international team, who stands for social impact
- Salary Range: €45-65k. Final salary will be determined by the candidate’s experience, knowledge, and skills.
We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.
Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.
If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride?
Via is an equal opportunity employer.
