As Operations Principal, you will supervise daily operations while driving continuous improvement and growth of our service.
What You'll Do:
Oversee critical operations that underpin Via’s revolutionary turnkey transit solution in new and existing markets, working closely with service General Managers, operations, marketing, and technology development teams
Design operational strategy and push execution; continuously working to scale processes and systems to deliver rapid growth
Develop partnerships to achieve Via’s growth objectives
Set ambitious goals, then tirelessly work to exceed them
Be the face of Via; develop relationships with local partners, public officials, key players, and community leaders
Be a leader and work with different team members: foster a collaborative, cohesive, and energetic presence
Ensure operational excellence, customer satisfaction, and an unbelievable product every day
Who You Are:
Independent self-starter: you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
No-nonsense thinker: you have sound business sense and make data-driven decisions
A great executor: you are detail-oriented and get the job done
An exceptional leader: people love working with you and for you
Savvy and tactful communicator: you intuitively find the right tone in every situation, whether with colleagues, clients or partners of all kinds
5+ years of work experience, prior client management experience a plus
Hold a Bachelor’s Degree with a record of exceptional academic and professional achievement
What Catches Our Eye:
Hold a Masters in Business Administration (MBA)
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves. We’re committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.