As Field Manager, you’ll be responsible for helping operate and grow ViaVan's service in Espoo, Finland, based on Via's innovative ride-sharing technology. You’ll manage daily operations while driving continuous improvement and growth of the service.
Responsibilities and Duties
Ensure operational excellence, customer satisfaction, and an unbelievable product every day from both an operations and technological perspective
Be the face of ViaVan's project in Espoo
Prioritise operational issues as a real-time point of contact and provide creative solutions
Develop relationships with driver partners, key stakeholders, and local brands
Hire and manage ViaVan drivers, plan, schedule and manage driver shifts based on demand analysis
Manage the vehicle fleet and ensure it is operational at all times
Tirelessly work to scale operational processes and systems to drive rapid growth
Native Finnish speaker
An independent, enterprising self-starter who is comfortable taking on a high level of responsibility
A detail-oriented executor: you’re obsessively action-oriented
Outgoing and sociable; willing to wear multiple hats and work on projects of all types
Skilled at communicating professionally with customers and driver partners from a broad range of backgrounds (Spanish is a plus)
Have a Bachelor's Degree and prior employment experience (ideally within the transportation sector)
Commitment: This is a 6-month contract role at first, with the possibility to extend beyond based on availability & performance. This position is based in Espoo or Helsinki.
ViaVan is re-inventing public transit, re-engineering it from being a regulated system of rigid routes and schedules to a fully dynamic, on-demand network. Established as a joint venture between Via Transportation Inc. and Mercedes-Benz Vans, ViaVan operates numerous innovative transportation services across Europe. The Espoo deployment will be ViaVan's first deployment in Finland.