At Via, we're on the cutting edge of mobility. We’re building revolutionary technology that’s changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation that’s friendly to our planet. From on-demand autonomous shuttles in Australia to dynamically routed bus fleets in Singapore, our sophisticated operating system is powering transportation in the world’s biggest cities and is sought after by prominent transportation players globally. We’ve provided more than 50 million shared rides already, and we’re growing at an astonishing rate. We have offices in more than 15 countries, projects in more than 50 markets, and a goal of 200 deployments by the end of 2019. If you’re someone who relishes wearing multiple hats, never backs down from a challenge, and loves getting things done, we’d love to hear from you!
As Driver Center Manager, your core mission will be to supervise the daily operations of the Via Driver Center. You will manage an exceptional team of customer service and sales agents while gaining exposure to a fast-paced tech company. This is a challenging people-facing role that spans entrepreneurship, business development and operations management. This role is best suited to someone who is proactive and excited by the idea of helping us to grow and nurture our network of driver partners.
Responsibilities and Duties
Tirelessly work to scale operational processes and systems to drive rapid growth
Be the face of the Via Driver Center; develop relationships with team members, driver partners and other vendors
Manage the setup and logistics of the Driver Center
Foster a collaborative, cohesive, and energetic office environment
Play a pivotal role in driver partner registration and issue resolution
Provide general support to the team, driver partners and other visitors in the office
Maintain a thriving culture that promotes high-level customer service and growth
Prioritize operational issues as a real-time point of contact and provide creative solutions
A natural leader and people manager – you engage people to drive projects to success
Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
Meticulous and vigilant, with a high level of attention to detail
Problem solver; you don’t accept the status quo and are always looking for creative solutions
Skilled at communicating professionally with customers and driver partners from a broad range of backgrounds
At least 2 years of experience in a similar management role
Via offers above market compensation packages and benefits, including equity, health insurance, and relocation assistance.