As Operations Principal, you will supervise daily operations while driving continuous improvement and growth of our service.
What You'll Do
Develop and implement a detailed plan for Via’s expansion within New York
Coordinate with Associates to ensure smooth operation of Via’s game-changing service
Devise and implement innovative strategies to source, onboard and manage Via Driver Partners
Oversee complex fleet-management logistics, powered by Via’s proprietary technology tools
Tirelessly work to scale operational processes and systems to drive rapid growth
Who You Are
Thrive in fast-paced environments, troubleshooting issues in real-time and overseeing multiple tasks simultaneously
A great executor: you are detail-oriented and get the job done
An exceptional team player: people love working with you and for you
Skilled at communicating professionally with customers and Driver Partners from a broad range of backgrounds (Spanish is a plus)
An independent self-starter: you enjoy working as part of a small team and are excited to help grow Via NYC
Bachelors Degree in Business Administration or Technology (an MBA is strongly preferred)
We’re Via, and we build technology that changes the way the world moves. Our guiding principle is simple: we know that the future of transportation is safe, dynamic, shared public mobility — the kind that reduces carbon emissions across congested cities, complements existing transit infrastructure, and provides everyone with accessible, efficient, and affordable ways of getting around. Through intelligently designed operating systems and sophisticated routing algorithms, we build localized and customizable solutions for each and every one of our global partners (100 and counting, last we checked…) Long story short: we’re very proud to be championing the transportation evolution of cities around the world and modernizing mobility. Ready to join the ride?
Via offers above market compensation packages and benefits, including equity, health insurance, and relocation assistance.