Unbelievable customer service is a critical part of the Via brand, and we’re looking for the best in the business. As a Driver Service Representative, you’ll provide consistently outstanding text, email, and phone support to Via driver partners.
Responsibilities and Duties
Provide an impeccable level of customer service to exceed driver partner expectations. Via driver partners are the best in the business and we’re deeply committed to providing them with outstanding support
Become an expert on Via – develop a nuanced understanding of our service to be able to answer support and pay inquires on a daily basis
Prioritize operational issues as a real-time point of contact and provide high-level responses in an efficient manner
Proactive about pleasing your customers; obsessed with making sure needs are met
A natural multi-tasker who can remain unfazed by a fast-paced environment and high-volume work
Meticulous and vigilant, with a high level of attention to detail
A savvy, tactful, and graceful communicator – you intuitively find the right tone in every situation
Exceptional reading comprehension and numeracy skills. You’re able to process information quickly and provide accurate information
Have previous work experience in a consumer-facing business
Bilingual (Spanish, French, Mandarin, or Arabic) is a plus, although not a requirement
Via offers above market compensation packages and benefits, including equity, health insurance, and relocation assistance.