Senior Channel Account Manager 

Smartsheet is looking for a regional Channel Account Manager for the AsiaPac Channel based in Sydney.  The primary focus will be to optimize, activate and recruit our Rest of Asia {ROA}  - [ Singapore, Southeast Asia, Korea, Philippines, Malaysia, Indonesia, and Greater China.  [Excluding: ANZ , and Japan]  channel by managing and recruiting new solution partners.  The channel account manager is a quota-carrying, revenue-producing role that is responsible for recruiting, onboarding and managing relationships with a defined portfolio of partners. The role is responsible for selective new partner recruitment against our ideal partner profile, engaging partners with the Smartsheet Aligned partner program,  and driving joint partner business planning. Channel Account Managers will also significantly collaborate with Smartsheet direct sales teams locally.     



  • Strategically advise and collaborate with key stakeholders on the ideal ROA and overall AsiaPac channel strategy. Focus countries, 1 or 2 Tier models, partner quantities and types, unique program needs, and partner enablement requirements.   
    • Ability and proven experience  to think strategically [Years 1 -3] and scaling an emerging software category and company. 
  • Recruit new partners aligned with our ideal partner profile. Current partner types include: VARs, Referral Partners, Distributors, System Integrators, and ISVs. 
  • Manage the procurement process through and with partners. 
  • Manage all current ROA partnerships. 
  • Exceed revenue targets by developing and maintaining relationships with potential and existing channel partners
  • Ability to infect prospect partners with enthusiasm for an emerging software category - Collaborative Work Management. 
  • Engage and manage Smartsheet partner programs and relationships in support of partnership objectives and sales opportunities  (e.g. direct sales, sales engineers, channel marketing)
  • Manage a multi-quarter and annual planning process with key partners: Enablement, Co-Marketing, Sales pipeline.  Channel pipeline, forecast reporting and track progress through the sales cycle. Host QBRs.  
  • Drive monthly partner alignment sessions to review partners’ pipelines, conduct win/loss analysis, and develop account penetration strategies to identify and build new sales opportunities
  • Provide ongoing sales coaching and sales enablement activities, and work with the partner organizations to ensure they complete any required partner training and certifications
  • Work with partners and other resources  (Channel Marketing Manager) on developing and executing a partner marketing plan to drive demand in support of revenue targets
  • Review and advise partners on sales responses for RFIs/RFPs
  • Secure ongoing partner preference and investment in supplier relationships and offerings; grow the supplier’s share of mind and share of wallet within the partner organization
  • Manage partners’ compliance with channel program requirements and governance on channel policies to maintain the partner relationship
  • Provide field and partner input and feedback to internal supplier functions (e.g. sales, product, marketing) on tools and programs 
  • Must be willing to travel (when public health policies allow)


  • Ability and proven experience thinking strategically about a pan Asia Pac channel strategy - Partner Types, Programs, Coverage, Focus, and skill at planning for Scale.   
  • Five to 5-7 years of sales experience in Enterprise Application software. SaaS experience preferred.  Understanding of a services led partner model, - where the core value proposition for partners is delivering their own professional services. Not license transactions.  
  • Five years + of channel experience and, ideally, an existing network of software focused partners in the ROA region. Understanding of a hybrid go to market model.     
  • Demonstrated ability with partner recruitment and joint business planning. 
  • Past experience managing Channel sales teams across the AP regions. 
  • Demonstrated ability to drive cross-functional teaming
  • Fluent in English. (additional Asia Pac languages are a plus)
  • Currently reside in the greater Sydney area.  Willingness to commute into Sydney with some regularity, but not daily.  


About Smartsheet:

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.


Why Smartsheet?

Getting From Idea to Impact! At a time when organizational speed and execution are critical to gaining a competitive edge, modern work — especially at scale — is increasingly bogged down by legacy tools and legacy thinking.

Smartsheet is designed to unleash the benefits of greater work agility and collaboration by providing a powerful platform for organizations to plan, capture, manage, automate, and report on work. Smartsheet empowers teams to execute with speed and accountability — and make better decisions, faster.


Smartsheet is an Equal Opportunity Employer. Individuals seeking employment at Smartsheet are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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