As a Value Strategist, you will support the adoption of a company-wide customer adoption approach that drives higher levels of customer success and revenue growth.  As a key member of the WWFO team you will collaborate with both the sales and customer success functions to evolve Smartsheet’s GTM capabilities and be an active evangelist of the Customer Outcomes Journey to both Smartsheet employees and customers.  You will deliver and evangelize the ability to deliver outcome/value conversations across all stages of the customer lifecycle.

You will report to the Senior Manager, Customer Outcomes Journey and you will be based in the Costa Rica office. 

You Will:

  • Effectively execute & coach value-based Customer Outcome Journey activities and engagements in the sales cycle to drive business outcome alignment. 
  • Remain engaged with the account team(s) to ensure successful customer value acknowledgement.  
  • Lead the adoption & ongoing usage of sales/value tools to support ARR pipeline growth and NDRR
  • Create and execute a consistent value management approach with field sales in our most strategic accounts
  • Create Executive level presentations targeted at both internal and C-level customer audiences
  • Work with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
  • Evangelize value best practices across our sales partners, marketing, and customer success  to improve value-based solution selling.
  • Identify and share best practices across geographic regions
  • Accomplish other tasks as assigned

You Have:

  • 6+ years of experience in a management consulting firm, software company, or other matrixed organization 
  • Exposure to the operating practices of multiple functional departments such as Marketing, Sales, & Customer Success
  • Strong facilitation skills that encourage the clear articulation of business issues and effective solution design of relevant stakeholders
  • Sales and services GTM experience working with strategic deals, account teams and/or projects
  • Financial analysis and modeling skills including the ability to educate non-financial roles in concepts such as ROI, IRR, TCO etc.
  • Strong executive presence and written communication skills including the business alignment of customer strategy and digital transformation business cases
  • Nice to have: Prior user or implementor of Smartsheet
  • Nice to have: Experience using Tableau and/or Salesforce

Perks & Benefits:

  • Fully paid Health & Life insurance for full-time employees and family members
  • Equity - Restricted Stock Units (RSUs) for eligible roles
  • Monthly stipend to support your work and productivity
  • Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
  • 12 days paid Vacation + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account
  • Teleworking options from any registered location in Costa Rica (role specific)


Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.



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