Smartsheet is looking for a Partner Operations Specialist to support the sales teams throughout the sales cycle. 

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

With a commitment to investing in the APAC region to better serve new and existing customers in Australia, New Zealand, Japan and the greater Asia Pacific geography, Smartsheet opened up its third international office in Sydney in January 2020. This is an opportunity to be a part of Smartsheet at this exciting time, working with an outstanding team to build and expand the Smartsheet brand across an established market.

This role will be based out of Sydney and reports to our Manager of Partner Operations based out of the U.S

You Will:

  • Support all sales teams and channel partners throughout the complete sales cycle to meet customer needs
  • Work within the Salesforce.com CRM & CPQ system to assist sales reps
  • Manage high volume intake queue, maintaining consistent SLAs 
  • Manage partner deal registration process (lead routing) 
  • Review contracts and order paperwork for completeness and accuracy
  • Create custom order forms, provide guidance on complex deal structures, and escalate specialized issues to appropriate stakeholders for resolution 
  • Quickly learn and master the quoting process
  • Coordinate deal reviews with sales; support training, development, and compliance with operational policies
  • Manage the daily deal approval process
  • Work between the Finance, Legal, Professional Services, and Sales departments to ensure sales transactions are quick and efficient
  • Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency
  • Assist with the reconciliation of multiple transactions and other contract related adjustments
  • Respond to Partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details)

You Have:

  • 2+ years of experience with Order Management, Sales Ops, or Deal Desk at a SaaS organization
  • 2+ years of experience working with channel partners
  • Ability to ensure order detail and documentation is updated and entered in the system
  • Familiarity with financial or revenue recognition principles and contracting guidelines
  • Experience in a high volume / multi transactional environment for EOM, EOQ, and EOY 
  • Ability to thrive in a fast-paced,evolving, high-growth environment; ability to execute on new processes
  • Ability to problem solve and work cross departmentally with multiple stakeholder
  • Communicates clear and effectively to various situations and audiences 
  • Experience working in Salesforce, Smartsheet and Tableau preferred 


Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations, we can help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!

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