We are seeking a skilled and motivated Sr. Technical Channel Manager to join our team in the Japan region.  As a Sr. Technical Channel Account Manager at Smartsheet, you will play a crucial role in supporting our channel partners by providing Product knowledge, Pre-sales support and executing and maintaining enablement programs. You will collaborate closely with the channel team, partners, and customers to drive successful implementations and ensure the successful adoption of Smartsheet solutions and driving business growth. You’ll also support the channel sales team in partner recruitment and onboarding activities. 

With a commitment to investing in the APJ region to better serve new and existing customers in Japan, Australia, New Zealand and the greater Asia Pacific geography, Smartsheet opened up its 4th international office in Tokyo in June 2022. This is an opportunity to be a part of Smartsheet at this exciting time, working with an outstanding team to build and expand the Smartsheet brand across an established market.


This role is based in Tokyo, reporting into the Director, APJ Channel Sales based in Sydney Australia.


Job Responsibilities:

  • Collaborate with Channel Partners across the Japan region, understanding their requirements and providing pre-sales support.
  • Conduct in-depth technical discussions, product demonstrations, and hands-on workshops to showcase the capabilities and advantages of the Smartsheet solution.
  • Support Channel Managers during new partner recruitment cycles with product demos, API details, other core and advanced product expertise during new partner recruitment meetings with prospect partners.   
  • Develop a deep understanding of Smartsheet's product offerings and capabilities.
  • Respond to technical queries and provide guidance on product features and functionality.
  • Build strong cross-functional relationships to achieve channel objectives and share best-practices across the partner ecosystem
  • Work closely with internal teams to ensure partner success across the Smartsheet domain (i.e., partner with internal learning and content owners, operational excellence, channel operations, marketing resources and sales teams)
  • Support the Global Channel Program Lead in enabling and executing the Aligned Partner Program (e.g., support data collection, process execution and reporting)
  • Execute and manage the Partner Enablement program regionally and work with all key stakeholders to ensure the success of the program
  • Respond to and action Enablement Requests submitted by APJ partners in a timely manner according to documented SLAs
  • Collaborate with the Partner Enablement team and flag any enablement gap for a partner
  • Guide partners with their Solution Builds. Assist partners to overcome technical build obstacles to achieve successful client outcomes. 
  • Stay current on industry trends, emerging technologies, and the competitive landscape in the Japan region, contributing to the development of effective strategies. 
  • Perform other duties as assigned.


  • Bachelor’s degree or equivalent combination of relevant work experience and education
  • Minimum of 5-7+ years of experience in a technical field (e.g., consulting, pre-sales, customer success, etc.)
  • Communication skills: Native-level Japanese and business-level English (verbal and written)
  • Proven experience as a System/Solutions Engineer, Channel/Partner SE, or similar role in Japan.
  • Experience with a services-centric partner community in B2B Software (e.g., Salesforce, ServiceNow, SAP, others).
  • Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
  • Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment
  • High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines
  • Ability to convey complex technical concepts to both technical and non-technical audiences
  • Proven ability to drive projects from concept through completion with minimal guidance
  • Experience using Smartsheet (nice to have), Google G Suite, Adobe Creative Suite, or other comparable applications
  • Experience with Partners, Project/Program Management, and/or APIs preferred
  • Currently resides in Japan. Willing to travel (up to 50%) based on business need


Join us in Shaping the technical success of our channel partners in the Japan  region and contribute to Smartsheet growth across the region. If you have a passion for PPM technology, strong problem solving skills and collaborative mindset, we would like to hear from you.


Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!


Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.



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