Box is looking for a Business Systems Analyst to support the Finance function within Box. In this role, you will be working with business leaders and collaborating with our Enterprise Systems team by utilizing your technical expertise and business insights.  You will also be working closely with our Finance and Accounting teams to plan, design and build optimal solutions for our systems and applications. An ideal candidate will have exceptional analytical, communication, and problem solving skills and be comfortable interacting with all levels or organizations.
In this role, you must also have interest in working on a range of different types of SaaS enterprise systems, data management, business process improvements, project management and must have a background that demonstrates that capability. You will support your team and manager to enable the Finance team's systems portfolio and must become a trusted partner to your stakeholders
This role requires someone who can support world-class, global integration tools and processes. Box's Enterprise Systems team continuously push's the needle with the solutions that we deliver, and this Business Systems Analyst will support various projects and initiatives to facilitate the growth of Box to the next level.
  • Provide front-line support and maintenance of various financial applications for internal use (particularly Netsuite, Blackline, and other integrated finance applications) to Box's global users
  • Support intake process for requests from user groups and help prioritize requests into project roadmap or implementation sprints
  • Partner with business stakeholders to gather requirements and collaborate with IT team members (where applicable) to identify and document system solutions
  • Work hands-on in systems to triage and resolve production support issues and implement minor enhancement requests
  • Manage QA and regression testing of custom deployments and upgrades in these environments
  • Collaborate with offshore production support staff to appropriately allocate tickets and project tasks
  • Own month-end-close support calendar from Enterprise Systems to ensure Box's Accounting teams are appropriately supported through period close processes
  • Monitor performance of integrations between these environments (e.g. various data sources integrating into Netsuite and Blackline, etc) and resolve data integrity issues
  • Review scheduled system upgrades, and determine impact on Box's processes, configurations, and customizations
  • Manage relationship with vendor customer support to resolve production support issues or with external consulting / professional services teams to implement system changes
  • Maintain up-to-date knowledge of NetSuite and Blackline functionality, features, and tools
  • 4-year degree from top-tier university with strong academic performance
  • BS in a technical, business, or other analytical field required
  • Functional knowledge of Netsuite required (particularly Fixed Asset Management, GL reporting, and Consolidation processes)
  • Functional knowledge of Blackline preferred (or other reconciliation tool)
  • Strong knowledge of accounting processes to support business system needs
  • Demonstrated ability to design and implement technology-enabled business solutions in client-facing and team leadership roles (e.g. functional lead, work-stream lead, etc)
  • Ability to communicate with end-users (via email, messaging, or phone) to support issue resolution
  • Ability to document test scripts, execute QA testing, and capture results
  • Strong project management, program management and systems experience 
  • Strong analytical skills and ability to solve complex issues
  • Ability to work independently with minimal guidance

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