WHAT IS BOX?
Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU
Box IT End User Services' primary role is to provide technical services and support to all employees world-wide.  We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and event support.  Our vision is to deliver end user solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit. 

The Senior IT Support Engineer will join a diverse and inclusive global team of highly skilled IT professionals.  As a Senior Support Engineer, you will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible.  You must be agile enough to adapt to the rapid growth and change of our business, but also disciplined enough to deal with complex challenges, processes, and people.  Your role will involve collaborating with colleagues, leading cross-functional projects, and making impactful technology decisions for employees worldwide.

WHAT YOU'LL DO

  • Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
  • Procurement, asset and inventory management for all IT hardware and software
  • Cross-departmental collaboration with teams like Facilities, Sales, and Engineering, Information Security, Enterprise Team,
  • Managing IT communication between headquarters and remote office
  • Perform system imaging, application configurations, and security policy enforcements
  • Provide daily on-site office support, addressing connection issues and performing installations, which may involve bending and lifting equipment weighing up to 50 pounds.
  • Occasional travel may be required.

WHO YOU ARE

  • 5+ years of working experience in an IT Support role
  • Working knowledge of Windows and OSX operating systems
  • Working knowledge of Lenovo and Apple hardware
  • Knowledge of networking concepts
  • Lead complex initiatives to scale and transform the business 
  • Demonstrate that you continue to keep your knowledge and skills up to date (desired)
  • Enthusiasm for your work accomplishments
  • Willingness to go above and beyond
  • Excellent verbal and written communication skills 
  • Excellent teamwork skills
  • Ability to lift up to 50 pounds as required

Desired Skills / Knowledge / Experience

  • Technical certification in desktop operating systems (Mac certification a plus)
  • Comprehensive understanding of networking (Network certification a plus)
  • Working knowledge with voice and video conferencing solutions (Google, RingCentral a plus)
  • Experience leading large, complex enterprise initiatives on a global scale (PMP certification a plus)

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office 5 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

 

#LI-LK1

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.

In accordance with OFCCP compliance, here is the Pay Transparency Provision. 

United States Pay Range
$81,000—$101,500 USD

Apply for this Job

* Required
resume chosen  
Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
US Box Self Identification Questionnaire
 
Here at Box our goal is to fully leverage and engage the unique talents/capabilities of diverse teams who feel like they belong. We provide a safe space to contribute your unique skills, ideas, and insights. A welcoming space is provided to learn, try new things, grow your career, test your thinking, and evolve.  Our goal is to build diverse teams with broad representation that matches our customers and the world at large. We also want to make sure that you feel welcomed and supported, connected, included, and are treated fairly and with respect. We also ask that you do the same for others. 
 
Below is a set of demographic questions and completion is entirely voluntary. Any person seeking employment at Box is considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. If you choose to respond to these questions the information will be used, in aggregate only, to help us track the effectiveness of our recruiting efforts and identify areas of improvement in our process. The information collected, or lack thereof, will not be associated with your specific application and will not in any way be used in the hiring process. 
 
 
Veteran Status:
 
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
  • A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
  • A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability
 
Why are you being asked to complete this form?
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.  We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.  To do this, we must ask applicants and employees if they have a disability or have ever had a disability.  Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
 
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so.  Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.  Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.  For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.   
 
1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.
 
If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.
 
How do I know if I have a disability? 
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.  Disabilities include, but are not limited to:
 
  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  •  Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
 
Reasonable Accommodation Notice 
 
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
Please review our Personnel Privacy Notice here
 
I identify my gender as: (Select one) *





I identify as transgender: (Select one) *




I identify my sexual orientation as: (Select one) *






I identify my ethnicity as: (Select one) *












Veteran status: (Select one) *




I have a physical disability, or have a history/record of having a disability (Select one) *




Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.