Box IT End User Services' primary role is to provide technical services and support to all employees world-wide. We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and event support. Our vision is to deliver end user solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit.
The Senior IT Support Engineer will join a global team comprised of the most talented IT professionals in the industry. As a Senior Support Engineer, you will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible. You must be agile enough to adapt to the rapid growth and change of our business, but also disciplined enough to deal with complex challenges, processes, and people. Your role will involve coaching and mentoring your peers, leading cross-functional projects, and driving end-user technology decisions that will impact Boxers around the world.
- Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
- Procurement, asset and inventory management for all IT hardware and software
- Cross-departmental collaboration with teams like Facilities, Sales, and Engineering
- Managing IT communication between headquarters and remote office
- Perform system imaging, application configurations, and security policy enforcements
- Daily onsite office support
- 5+ years of working experience in an IT Support role
- Working knowledge of Windows and OSX operating systems
- Working knowledge of Lenovo and Apple hardware
- Knowledge of networking concepts
- Lead complex initiatives to scale and transform the business
- Comprehensive understanding of networking (Network certification a plus)
- Working knowledge with voice and video conferencing solutions (Zoom, RingCentral a plus)
- Demonstrate that you continue to keep your knowledge and skills up to date (desired)
- High energy and passion for your work and achievements
- Excel at everything you put your heart and mind to
- Willingness to go above and beyond
- Excellent verbal and written communication skills
- Excellent teamwork skills
- Technical certification in desktop operating systems (Mac certification a plus)
- Experience leading large, complex enterprise initiatives on a global scale (PMP certification a plus)
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office 5 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.
